Support engineer h1.location_city

Description

/Preferred Qualifications

We are seeking a motivated Technical Support Engineer (TSE) to join our team. TSE's are responsible for resolving complex technical issues that go beyond the scope of first-line product support. This role involves both remote troubleshooting and on-site support at customer locations, requiring deep system knowledge and sound judgment in applying broadly defined practices and policies.

Key Responsibilities:

• Independently resolve advanced system-level issues in mechanical, electrical, and electrochemistry domains.
• Detail system problems and coordinate with the service organization to drive resolution.
• Collaborate with Applications and Engineering teams to determine optimal solutions.
• Host and drive Service Alert Meetings (SAM) to address critical service issues.
• Document technical findings and problem-solving processes in 8D format postmortem reports.
• Support Continuous Improvement Projects (CIP) and contribute to procedural enhancements.
• Develop and refine Best Known Methods (BKMs) and training materials.
• Act as a technical liaison for new product development initiatives.
• Assist with system installations and upgrades, ensuring smooth deployment and integration.

Minimum Qualifications

• Master's Level Degree and 2 years of related work experience; Bachelor's Level Degree and related work experience of 3 years OR equivalent work experience

Base Pay Range: $35.25 - $59.91 Per HourPrimary Location: USA-NJ-Totowa-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.