Support engineer h1.location_city

Introduction

The Customer Support organization is responsible for the installation, qualification, repair, and maintenance of ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer.

Role and Responsibilities

As a member of the EUV Tech Support team, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime.

• Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.

• Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.

• Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.

• Support the Fab and Planning team in complex service action sequence creation and review.

• Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency.

• Perform data analysis and proactive monitoring to prevent unscheduled downs.

• Develop and implement best-known-methods to drive optimized shift-to-shift performance.

• Improve service mix and structural issue documentation including initiation, review, and improvement rollout.

• Understand and drive continuous improvement towards ASML’s performance and cost KPI targets.

• Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.

• Provide timely feedback to customer questions in a clear, professional manner.

• Perform administrative and coordination duties, including shift/team passdown, service orders, system health and monthly reports on an independent basis.

Education and Experience

• Bachelors degree in Engineering required, or equivalent combination of education, skills and experience will be accepted.

• Masters in Engineering is highly preferred

• 2+ years of ASML EUV lithography experience or semiconductor industry experience highly preferred

• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software

• Mechanical aptitude and knowledge of mechatronics, optics, vacuum components, semiconductor processes, and relevant software.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

• Able to observe and respond to people and situations and interact with others encountered in the course of work.

• Capable of learning and applying new information or skills.

• Must be able to read and interpret data models, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Identifies bottlenecks and drives structural improvements.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

• Work according to a strict set of procedures within the provided timelines.

Other Information

• Position requires up to 10% travel, and the willingness to work extended hours including nights, weekends, and holidays.

• Valid driver’s license and passport required.

• Ability to travel in US and internationally.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch

• The employee is occasionally required to move around the campus.

• The employee may occasionally lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to to initiate the company’s reasonable accommodation process.