Support engineer Jobs in Richmond, VA

Job#: 3032969

Job Description:

Application Support Engineer

Location: Richmond, Virginia (Onsite)

Employment Type: Contract

Contract Duration: 12 Months

Role Overview

This role involves supporting multiple systems through maintenance, modification, and problem resolution to ensure the ongoing delivery of services. The position requires managing various tasks and projects simultaneously and coordinating resources across different applications and operations. The successful candidate will provide expertise in determining strategic technical direction and system architecture for new initiatives.

Key Responsibilities

• Manage multiple tasks to fulfill internal and external data channels within established service-level agreements (SLAs).
• Apply technical and functional knowledge to resolve complex technical issues.
• Coordinate activities across partnering organizations, including fulfillment teams, technology groups, application development, and infrastructure services.
• Apply best practices and risk mitigation strategies within the area of expertise.
• Handle day-to-day technical details with a hands-on approach.
• Manage and close incident tickets in a timely manner.
• Interact with and provide support to internal and external customers.
• Demonstrate a sense of urgency and ownership to accomplish tasks and solve problems efficiently.

Required Qualifications

Experience: 5-7 years of applicable experience is typically required.

Technical Skills:

• Experience with Sterling B2B Integrator and Sterling Secure Proxy.
• Proficiency with file transfer protocols such as Connect:Direct, Secure+, FTPS, SFTP, and AS2.
• Knowledge of scripting and automation using RHEL Linux.
• Familiarity with network concepts including firewalls, proxies, and load balancing.

Preferred Qualifications

• Knowledge of monitoring tools such as Splunk.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent oral and written communication skills in English.
• A collaborative attitude and strong teamwork skills.
• Self-motivated with a positive attitude.

Compensation & Benefits

A pay range of $ to $ per hour is offered for this position. This employer provides a comprehensive benefits package.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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