Support engineer h1.location_city
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Support engineer • yonkers ny
- [promoted]
IT Support OR Deskop Support
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Balin Technologies LLCBronx, NY, United States- [job_card.full_time]
Position: Desktop Support Engineer Location: Bronx ,NY(onsite) Full time 2 years’ experience Assisting clients with day-to-day functionality and efficiency Providing IT support for desktops, printers, peripherals, telephone systems, and cellular devices at the designated location Configuring, installing, and maintaining computer software and peripheral systems for users Identifying, managing, and resolving issues promptly (within SLA) Responding to customer requests effectively and communicating to address issues Updating user information in the organizational system Updating user access for IT applications for new and current employees- Familiarity with updating the ITSM on incidents and requests, and maintaining the mapping of assets to end users in the ITSM tool Knowledge of LAN and WAN Troubleshooting networking and connection issues Conducting manual inventory as needed Performing lift and shift tasks