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The NC Department of Health and Human Services (NCDHHS)/Child Support requires a Senior Project Manager for a Child SupportSystem Enhancement Effort.

.NCDHHS - Child Support - Senior Project Manager

Experience Level: Senior

About the Role

The Child Support System Enhancement Effort aims to migrate critical functionality from a legacy mainframe system to a modern, web-based platform. This initiative will improve scalability, security, and user experience while ensuring compliance with state and federal regulations. The modernization effort involves re-engineering business processes, implementing new technologies, and integrating with existing systems in an Agile development environment.

Join our Child Support team to transform a legacy mainframe system into a modern, web-based platform that improves usability, accessibility, and scalability. We re seeking a Senior Project Manager to help lead the work of updating and improving the Child Support System. The project involves moving from an older mainframe system to a newer, web-based system that is easier to use and maintain. This work builds on improvements already underway.

As the Senior Project Manager, you ll help plan the work, keep teams organized, and make sure everyone involved understands what needs to be done and when. You ll work closely with DHHS staff, stakeholders, partners, and vendors and help keep everything moving in a steady, clear, and practical way. You will help guide decisions, work with many different groups, and support day to day progress on this long-term effort. You ll help keep the project on track by bringing people together, solving issues as they come up, and making sure everyone stays aligned as the system continues to grow and improve.

Key Responsibilities

Lead full cycle project planning by defining scope, building detailed work plans, creating integrated schedules, and mapping dependencies to ensure all teams are aligned on priorities, timelines, and deliverables.

Drive project execution by coordinating cross functional teams, monitoring progress against plan, resolving obstacles, and ensuring work is completed on time, within scope, and at the expected quality level.

Maintain strong communication with DHHS staff, technical teams, business partners, and vendors by facilitating meetings, documenting decisions, tracking action items, and ensuring continuous alignment across stakeholders.

Proactively identify and assess risks, issues, and system dependencies, clearly communicating impacts to schedule, scope, and budget. Lead development of mitigation strategies and contingency plans to keep the project stable and moving forward.

Oversee budgets and schedules by tracking progress, analyzing variance, and forecasting resource and funding needs. Adjust plans and priorities as necessary to maintain project performance and compliance with state requirements.

Lead quality assurance activities by driving requirement reviews, test planning, system validation, and defect resolution to ensure all deliverables meet user, technical, and regulatory expectations prior to release.

Deliver clear, timely, and actionable project status communications to leadership, including progress updates, key risks, issues, decisions required, and upcoming milestones to support informed decision making.

Required Skills & Qualifications

Project Leadership & Delivery
Leading complex, multi phase IT projects from planning through execution, monitoring, and close out.
Work with large teams through structured project lifecycles, maintaining alignment, and accountability.
Managing PMO processes, governance, documentation, and reporting for initiatives.

Technical Project & Systems Management
Managing large scale technology modernization, legacy system migration, and system integration projects.
Overseeing web based application development, system enhancements, and platform updates.
Coordinating with cross functional technical teams, architect, developers, stakeholders, vendors, and QA.

Planning, Forecasting & Estimation
Developing detailed roadmap, project plans, work breakdown structures, and integrated schedules.
Performing effort, cost, and resource estimations; forecasting and modeling future needs for long term technical initiatives.
Managing budgets, tracking variances, and adjusting plans to maintain schedule and cost baselines.

Risk, Issue & Change Management
Identifying, analyzing, and mitigating risks, issues, and dependencies across systems.
Leading cross team problem solving and implementing mitigation or contingency strategies.
Supporting structured change management, release readiness, and stakeholder impact assessments.

Agile Delivery & Team Collaboration
Working in Agile environments and guiding Agile teams through sprint planning, backlog refinement, and iterative delivery.
Applying Agile practices to support transparency, velocity, and continuous improvement.

Tools & Technology Proficiency
Experienced user of project management and collaboration tools including JIRA, Microsoft Project, and Microsoft Office.
Skilled in managing dashboards, schedules, workflow tracking, and status reporting.

Communication & Stakeholder Engagement
Delivering clear, concise communication to executives, business partners, technical teams, stakeholders, partners, and vendors.

Facilitating decision making, negotiations, and cross team alignment in complex environments.
Leading diverse stakeholder groups and maintaining strong relationships across agencies and partners.

Preferred Qualifications

Experience in Child Support programs, or government.
Professional certifications such as PMP, PRINCE2, SAFe, Agile, or Scrum Master.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
IT Technical - SDLC and coding familiarity; able to work closely with developers; skilled at translating technical details for business teams	Required	4	Years
Project Leadership & Delivery (Leading enterprise IT projects; project lifecycle management, PMO governance, reporting, coordination)	Required	10	Years
Technical Project & Systems Management (System integration; web based application development; collaboration with architects and technical teams)	Required	10	Years
Planning, Forecasting & Estimation(Developing project plans, schedules; time/effort/cost estimation; resource forecasting; budget tracking)	Required	10	Years
Risk, Issue & Change Management(Identifying risks, issues, dependencies;mitigation strategies; change impact analysis;communicating blockers/decision)	Required	10	Years
Communication & Stakeholder Engagement(Executive level communication; cross team negotiations; delivering clear and actionable project updates)	Required	10	Years
Agile Delivery & Collaboration(Facilitating Agile ceremonies, guiding Agile teams, applying Agile frameworks; supporting iterative delivery)	Required	5	Years
Use of Project Tools (Microsoft Project, Microsoft Office, JIRA or similar tools)	Required	3	Years
Experience in government, or Child Support programs	Highly desired	1	Years
Professional certifications such as PMP, PRINCE2, SAFe, Agile, or Scrum Master	Highly desired	0

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	Will the candidate be subcontracted at the time of submission (Yes or No)?
Question3	Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question4	Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement?
Question5	Candidates submitted above the hourly Vendor Rate of - may not be considered for this assignment. Do you agree to this requirement?
Question6	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?
Question7	Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?
Question8	Please list candidate's email address HERE that will be used when submitting E-RTR.
Question9	Please provide candidate's current location (City and state), NOT a Yes or No response.
Question10	Please note that the final rate would be subject to adjustment based on candidate's performance during the interview. Do you agree to this requirement?
Question11	Can you share a time when you had to present project updates or recommendations to a leadership team or a group of stakeholders? How did you prepare, and what helped you communicate your message clearly?
Question12	When a project involves many different teams and partners, how do you keep everyone on the same page and make sure work keeps moving forward?
Question13	Can you share an example of a project that involved AI in the software development lifecycle, including your role, the project outcome, and what you learned?