Surgery scheduler h1.location_city

Overview

The US Oncology Network is looking for a Scheduler to join our team at Texas Oncology. This full-time position will support our Beaumont, Texas clinic.

Beaumont, Texas is a vibrant Gulf Coast city where history, nature, and innovation converge. Visitors can explore iconic attractions like the McFaddin-Ward House Museum, Gator Country Adventure Park, and the Texas Energy Museum. Conveniently located along Interstate 10 and near Highways 69 and 96, Beaumont offers easy access to Houston and Louisiana. Texas Oncology-Beaumont provides leading-edge cancer care, including chemotherapy, radiation therapy, and personalized treatment plans, all within a compassionate, community-focused setting. Whether you're here to discover, heal, or grow, Beaumont welcomes you with Southern hospitality and world-class resources. TxO - Beaumont's patients and team members have access to a new state-of-the-art multi-disciplinary facility that provides medical oncology, hematology, radiation, surgical and diagnostic imaging services as well as access to clinical trials in a personalized, compassionate, community-based setting.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has over 600 providers in 300+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?
Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Scheduler do?

Under minimal supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. May include outside scheduling and/or surgical scheduling responsibilities. May be designated as lead, with responsibilities including orientation, training and assignment of work to lower level employees. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities (including but not limited to):

• Answers calls that transferred to the office from the call center that needs to speak with someone in the clinic immediately.
• Calls patients back to schedule appointments in an accurate and timely manner, that are added on the call board.
• Schedules returning patients, in accordance with physician orders and/or office guidelines.
• Cancels/reschedules appointments according to physician orders, schedule changes; notifies appropriate clinic personnel.
• Attaches insurance authorization, and referrals to patients' appointment.
• Schedules patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Responsible for scheduling hospital follow up appointments.
• Responsible for scheduling follow up appointments, procedures done in the office, and teaches for treatment.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures.

Qualifications

The ideal candidate will have the following background and experience:

Level I

• High school diploma or equivalent required.
• Position is entry level and requires zero (0) to three (3) years' experience preferably in a medical office setting.
• Knowledge of medical terminology and coding a plus.
• Must have excellent communication skills, written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required

Level II (in addition to level I requirements)

• Minimum three (3) years office experience, preferably in a medical office setting.

Level Senior (in addition to level I and II requirements)

• Minimum five (5) years office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.

Competencies:

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is quick learner in the technical/functional area; accesses and uses other expert resources when appropriate
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.