Surgery scheduler h1.location_city

Description

:

The Scheduler / Insurance Coordinator supports daily clinic operations by coordinating patient scheduling, insurance verification, and referral management. This role serves as a key point of contact for patients, providers, and external offices, ensuring accuracy, compliance, and excellent customer service.

Key responsibilities include:

• Greet patients and visitors in a professional and timely manner

• Answer, screen, and route incoming phone calls using proper etiquette

• Schedule patient appointments in accordance with clinic policies

• Collect, review, and update patient demographic and insurance information

• Obtain referrals, pre-authorizations, and payer notifications as required

• Communicate appointment details, instructions, and reminders to patients

• Coordinate with referring offices and internal departments to ensure timely care

• Maintain accurate documentation within scheduling and registration systems

• Address patient concerns and escalate issues as appropriate

• Maintain patient confidentiality and comply with HIPAA regulations

• Perform additional administrative duties as assigned

Requirements:

• High School Diploma or GED required

• Minimum of one (1) year of related experience required

• Clerical or administrative experience in a medical office setting preferred

Benefits:

• Tuition Assistance up to $6,000 annually

• Company paid Maternity and Paternity Leave

• 5 days Paid Time Off available upon hire

• Bereavement Leave (includes pets)

• PTO Sell Back Program

• Compassionate Leave Sharing Program (PTO Donation)

• Employee Support Fund for employees in need of emergency financial support

Work ExperienceEducationBaptist Health is an employer.