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Support and optimize Windows-based server and Hybrid Active Directory environments, including group policies, account management, and file access controls.
Troubleshoot complex networking issues (LAN / WAN, routing, DNS, DHCP, VPN, Wi-Fi) as well as system-level incidents (servers, storage, printing).
Assist with cloud and virtualization platforms (Hyper-V, Proxmox, or similar) to support business needs.
Monitor system and network performance, implement improvements and ensuring compliance with security policies.
Collaborate with IT teammates and other departments to resolve escalated tickets and provide root-cause analysis.
Participate in disaster recovery planning and execution.
Document configurations, processes, and troubleshooting procedures.
Assist with data center organization, hardware installations, and lifecycle management.
Qualifications :
5+ years of IT infrastructure experience with a strong networking background.
A degree in Information Technology, Computer Science, or a related field.
Hands-on experience with enterprise networking (switching, routing, VLANs, VPN, firewalls).
Proficiency with Windows Server, Active Directory, and Microsoft Azure administration.
Strong troubleshooting skills across networking, systems, and user-facing issues.
Familiarity with virtualization (Hyper-V, Proxmox) and cloud platforms (Azure, AWS, or similar).
Experience with monitoring tools and ticketing systems.
Excellent problem-solving skills, with the ability to manage multiple priorities.
Strong communication and customer service skills.
Preferred :
Relevant certifications (CCNA / CCNP, Network+, Microsoft / Azure).
Experience with enterprise print solutions, security compliance, and process documentation.
Exposure to infrastructure modernization or cloud migration projects.
Work Environment :
Hybrid role
Team-oriented environment with a mix of project and support responsibilities.
Hands-on work with servers, networking hardware, and end-user systems.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.