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Testing Assistant

Position Title : Testing Assistant

Job Description : POSITION TITLE : Testing Assistant STATUS : Part time DEPARTMENT : Testing Services DIVISION : Student Development CLASSIFICATION : Non-exempt UNION : TOSSC-AFT Local 604 REPORTS TO : Manager, Testing Services PLACEMENT : Grade 103 HIRING RANGE : $18.50 - $19.61 hourly Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA / EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY To provide a variety of academic, placement, and certification test proctoring, as well as various clerical duties; to provide professional, effective, and efficient customer service assistance to students, faculty, college personnel, and community members. Serves as proctor under the direction of Director and Department Manager; communicates testing needs to the Department Manager. Considerable judgment and initiative in adapting work procedures to new situations are required. Work requires knowledge of the policies and procedures within the Department and College Systems, as well as the acquisition and maintenance of all appropriate proctor certifications and / or credentials. Ability to travel to other campuses and centers is required.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

• Professionally represent Joliet Junior College and uphold the College's core values.
• Provide exceptional customer service and user support to all visitors including students, faculty, staff, and community members. Assist students and community members with disabilities by providing testing accommodations and general assistance as needed. Answer inquiries and provide information and referrals. Schedule on campus and remote testing appointments.
• Administer and proctor a variety of academic, placement, and certification tests for the college, including remote proctoring, while maintaining test security of all testing materials and software. Handle results in a confidential manner. Maintain testing documentation and materials, and complete data entry as per Testing Center procedures. Proctoring duties may take place at any Testing Services location or District 525 high school.
• Provide technical support to department personnel and students with the use of office equipment.
• Assist with manual entry and batch uploading of testing scores including but not limited to placement and admissions testing.
• Troubleshoot testing issues for JJC staff, faculty, students, and community members. Work collaboratively with IT to address minor technical concerns. Keep abreast of technical developments relating to the testing operations.
• Prepare and organize various reports, survey results, records, and files.
• Organize materials in center to facilitate their use by students. Assist and instruct students in location and use of test center materials and equipment.
• Provide Testing Services reception assistance when and where necessary.
• Participate in staff meetings, in-services, college events, and trainings as may be required.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

PHYSICAL DEMANDS

WORKING CONDITIONS

WORK SCHEDULE : Schedule varies depending on department needs. This is a year-round part-time position.

Testing Services hours are as follows : Monday Thursday : 8 : 00 a.m.-8 : 00 p.m. Friday : 8 : 00 a.m.-4 : 30 p.m. Saturday : 8 : 00 a.m.-12 : 00 p.m. (Closed on Fridays and Saturdays during the summer) Hours subject to change during summer, spring break, and during peak enrollment periods.

BENEFITS Click on the link for information about JJC's Benefits : Technical Office Support Staff Council (TOSSC)-AFT Local 604

Full Time / Part Time : Part time

Union (If Applicable) : TOSSC

Scheduled Hours : 28