Telecare Team Lead Registered Nurse.Interview, hire, train, support, and develop all Telecare team members.Supervise all day-to-day Telecare activities to ensure the timeliest patient care is deliv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Voice Engineer Team Lead
GDITDoral, FL, USA
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Onsite - Doral, FL (No telecommuting option).After hours support as required).GDIT provides enterprise-wide IT services in support of US Southern Command’s (SOUTHCOM) mission critical operations th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Retail Part Time Team Lead
Office DepotFL, United States
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Responsibility in the Print function to support efficient operation while driving overall store sales.Operates and assists associates on all equipment within the Print Services area to maintain eff...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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WAI GLOBALHollywood, FL, US
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5th HQMiramar, FL
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4713 Panera Bread MiramarHollywood, FL, US
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Dealer TireHollywood, FL, US
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We're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH.We're laser focused on helping the world's largest and most trusted auto manufac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Retail Stocking Team Lead - Part-Time
Burlington StoresHollywood, FL, USA
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If you have strong leadership skills, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington Back of House / Receiving team as a.
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Team Member
Pizza HutHallandale Beach, FL, United States
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Working at Pizza Hut is about making hungry people happy.It's about being independent and having fun, making new friends and earning extra cash.
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WalmartHollywood, FL, US
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Assembly Team Lead (Frontline Production Leader)
AllegionHialeah, FL
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Creating Peace of Mind by Pioneering Safety and Security.Assembly Team Lead (Frontline Production Leader).Full-Time Shift : Normal operation hours 7 : 00 AM – 3 : 30 PM.
overtime as required.Next Door C...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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5th Avenue RecruitingDavie, FL
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VirtualVocationsHialeah, Florida, United States
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5TH HQHollywood, FL, United States
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TopgolfDoral, Florida, United States of America
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JBS USAAventura, Florida
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Burger KingHialeah, FL, US
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Marsden SouthDavie, Florida, USA
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Checkers & Rally's - Checkers Drive-In Restaurants, Inc.Miami Gardens, FL, United States
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Building sales and profits by promoting Guest satisfaction.Escalating any concerns or recommendations to the General Manager.
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Interview, hire, train, support, and develop all Telecare team members.
Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families.
Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer service, operational standards, and KPIs.
Continuously monitor all day-to-day activities taking place within the Care Connection Center.
Lead by example to ensure a strong understanding and connection to the VITAS mission, core values, and Care Connection Center cultural platform and initiatives.
Support all strategies, plans, and implementations as directed by Senior Leadership.
Emphasis on the supervision of VX data integrity to ensure a clean, billable patient record.
Monitor and supervise all inbound call volumes and pending referrals to ensure operational service levels are met / exceeded.
Ensure effective use of all development, counseling, and rewards and recognition tools to most effectively support Telecare.
Support the Care Connection Center orientation and training programs to ensure that knowledge, skill, and performance standards are met and / or exceeded.
Proactively identify operational efficiency and customer service enhancement opportunities.
Work directly with all corresponding programs to support, meet, and / or exceed their individual patient care goals.
Respond to complaints in a timely manner and maintain quality improvement documentation.
Support all aspects of financial management, employment process, quality assurance and quality improvement, payroll, admissions, clinical Staff, system operations, business plan development and implementation, human resource policy, and staff development / retention.
Assist Program, patient care teams in problem solving regarding palliative care measures for pain and symptom management.
Review Telecare tickets daily to ensure completion and documentation adherence to regulatory standards.
Collaborate with Telecare PCA or DCS, Program Patient Care. HME, and Pharmacy Management on all clinical and customer service enhancement opportunities.
Responsible for on-call management team duties, as scheduled.
QUALIFICATIONS
Two years of home health experience.
Two or more years related experience supervising an operations team in a 24 / 7 environment. Call Center / Customer Service management experience preferred.
Proven success in supporting strategic plans and attaining goals in a fast-paced, dynamic environment.
Expert in the delivery and monitoring of customer interactions.
A solid track record of managing customer service complaints
Experienced in leading, supervising, and supporting customer service agents
Ability to research and analyze information and data to arrive at and articulate valid findings. This includes root cause analysis, to build recommended corrective action plans.
Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members.
Superior ability to effectively communicate at all levels both verbally and in writing
Ability to develop spreadsheets, and use word processing and database computer software as well as MS Excel, Word and PowerPoint.
Prior experience in working collaboratively with other functional leaders to drive strategic initiatives and action plans.
Proven track record for supporting teams that are proactive in driving process improvement.
Must be highly organized and able to manage multiple responsibilities.
Model leadership behaviors supporting integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
EDUCATION
Associate's degree in Nursing or related field from an accredited college or university or the international equivalent required. Bachelor's Degree preferred.
Current Registered Nursing License required (with no current / pending restrictions)