Technical account manager [h1.location_city]

Account Manager, SMB SaaS

8am is looking for Account Managers to join our SMB sales team. As an Account Manager, you will play a crucial role in driving revenue growth by leveraging our existing customer base. You'll collaborate closely with Customer Success, Marketing, and Product teams to understand customer needs and strategically position complementary solutions. You'll own the strategy for expanding business with our current clients, driving value and revenue, without handling support escalations.

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

Proactively engage with existing customers to identify needs and opportunities for additional products.

Build and maintain strong relationships with key decision-makers and influencers within our customer accounts.

Use a consultative approach to present tailored solutions that align with the customer's goals and objectives.

Partner with internal teams, including Customer Success, Marketing and Product, to deliver seamless customer experiences.

Manage and maintain a robust pipeline of customer sales opportunities, ensuring accurate forecasting and timely follow-ups.

Consistently achieve or exceed sales targets for Account Manager initiatives.

Gather insights from customer interactions to inform product development and marketing strategies.

Create high impact presentations designed to highlight additional value to clients

Formulate and present formal proposals

Forecast and report sales activity and metrics

Track sales activity in Salesforce.com and report information to management

Follow 8am sales methodologies and sales processes and documents in Salesforce

Understand our products and how the use of the technology benefits customers

Effectively build trust and find value in sales conversations, being the trusted advisor

Develop comprehensive understanding of clients' key business drivers

Apply coaching from management to master the role and continue to improve

Self-motivated to develop product skillset, sales skillset, and industry knowledge, to prepare for future career growth

Operate with a growth mindset - open to change and constant development

1+ years of consultative, B2B sales experience, SaaS preferred

Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

Passion for quota-bearing sales and a self-driven sense of motivation

The ability to act as a consultant and get prospects to think differently about their business

Attention to detail & ability to thrive in a growing environment

Ability to build strong relationships while connecting with prospects, especially via a webcam and customized deck.

Consistently maintains a positive outlook on their business.

Ability to take constructive feedback and apply it

Proficiency with CRM systems and sales tools

Strong problem-solving skills and the ability to think strategically

Ideally located in one of our hub locations : Austin, TX (HQ), San Diego, Vancouver, Denver or Toronto!

If you live near one of our offices in either San Diego or Austin - we work in a hybrid capacity!

Additional Information : Estimated on-target earnings (OTE) : $113,000. This role includes uncapped commission, giving you the opportunity to exceed your earnings potential based on performance. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. This position is non-exempt and eligible for overtime.

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagementvalues that empower us as individuals and unite us as a team. Our culture is grounded in our core values : Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here's how we support our 8Team :

Health Insurance Coverage : We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.

Financial perks : We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.

Time for what matters : Flexible Time Off, paid holidays, and a parental leave program for our new parents.

Wellness : Wellness stipends, mental health support, and one-on-one nutrition coaching.

Learning and Development : Continuous learning through leadership programs, professional development funds, and individually focused talent development.

Giving back to the communities around us : Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).

Engagement : Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At 8am, we don't just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am :

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Security advisory :

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive / personal data during the application process. All interviews take place over phone call, Zoom / Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.