Technical analyst [h1.location_city]
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Technical analyst • miami gardens fl
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A company is looking for a Technical Support Analyst to provide hardware, software, and systems support for end-users in a remote setting.
Key Responsibilities
Respond to high volume inquiries via various communication channels
Provide hardware, software, and systems support for end-user computers, troubleshooting issues and delivering timely resolutions
Assist care center staff with technology systems and collaborate with cross-functional teams on projects and tasks
Required Qualifications
High school diploma required; Associate's degree or equivalent work experience preferred
1+ years of work-related experience, preferably in healthcare
Experience in a remote workforce culture is a plus
Strong understanding of Google Apps, NinjaOne, Salesforce, and experience with various operating systems
Understanding of HIPAA rules and regulations