Technical analyst [h1.location_city]
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Technical analyst • st petersburg fl
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A company is looking for a Technical Support Analyst to deliver exceptional support for its platform and integrations.
Key Responsibilities
Investigate and resolve advanced customer and partner issues related to systems, APIs, and integrations
Analyze logs and transaction data to identify root causes and escalate issues as needed
Collaborate with Product, Engineering, and Compliance teams to resolve technical incidents and maintain documentation
Required Qualifications
3+ years of experience in technical support or product operations, preferably in fintech, SaaS, or payments
Familiarity with APIs, data analysis, and debugging workflows
Experience with tools such as Zendesk, Jira, Notion, or SQL-based systems
Ability to prioritize effectively and manage multiple complex cases simultaneously
A collaborative mindset and a passion for continuous learning