Technical business analyst [h1.location_city]

Lead Business Analyst

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual, involving phone calls, faxes, and gut instinctcosting tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim filing software to backend fraud detection, we're the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diversefrom creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We're looking for a Lead Business Analyst who thrives on connecting the dots between customers, data, and decisions. If you love operating at the intersection of customers, analytics, and product outcomes (and you'd prefer to be in the conversation a little more than behind the spreadsheet), then this role is for you!

You will

Be the bridge between customers, Product, Sales, and Client Engagement, translating business needs into clear, actionable data insights.

Own requirements gathering, reporting alignment, and information flow across teams to ensure analytics directly support strategic goals.

Surface patterns and gaps in customer data ("They stopped doing this over here, what changed?") and drive investigations to resolution.

Serve as the customer facing voice of Product Analytics, joining key client or partner calls and turning feedback into measurable requirements.

Partner with analysts to deliver dashboards, reports, and metrics that answer priority business questions.

Lead self initiated research on customer behavior, trends, pilots, and POCs to inform product and business strategy.

Support customer facing data initiatives (e.g., engagement portals, report delivery) and communicate insights clearly to non-technical audiences.

Collaborate seamlessly within the Product Analytics team to ensure consistent, high quality outputs.

You have

5+ years in Business Analysis, Product Analytics, or other data-driven roles.

A track record of gathering and documenting business and reporting requirements across internal and external stakeholder groups.

Deep understanding of reporting frameworks, dashboards, and data delivery.

Comfort operating in evolving technical environments, you adapt quickly when systems or data structures aren't fully built out.

A high bar for clarity, quality, and outcomes.

The ability to move seamlessly between strategic discussions and hands-on analysis.

Crisp, confident communication skills, especially when engaging with executives.

The instincts of a translator and connector who listens, probes, and drives clarity.

Intellectual curiosity : you care about the why, not just the what.

In your first month at Assured, you may

Join stakeholder calls to uncover data or reporting gaps, translating business needs into measurable analytics requirements.

Map out existing reporting workflows and identify opportunities to standardize definitions, improve delivery, or surface new insights.

Investigate a customer trend or pattern, trace the underlying data signals, and propose a plan to close visibility gaps.

Partner with Product Analysts to turn a vague customer request into a structured dashboard or metric framework that drives real action.

Tighten feedback loops between Product, Sales, and Analytics, making it easier for insights to move from the customer conversation to the product roadmap.

Benefits :

Competitive Compensation : Enjoy a competitive salary and equity package!

Comprehensive Health Care : Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.

Dental Insurance : We protect those pearly whites.

Vision Insurance : Everyone can see clearly now at Assured.

Life Insurance : It's on the house! Provided at no cost to you.

Paid Time Off : Uncapped vacation days and paid holidays. Take that vacation!

Family Leave : Maternity and paternity leave options.

Financial Wellness : 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute.

Flexible Spending Accounts : Health and dependent care FSAs for pre-tax flexible spending.

Our Commitment : We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.