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Technical communicator [h1.location_city]

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Technical communicator • little rock ar

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  • [promoted]
Technical Support Analyst

Technical Support Analyst

AngelEye HealthLittle Rock, AR, United States
[job_card.full_time]
The Technical Support Analyst provides technical assistance and support to end-users (hospital employees and patient families) for hardware, software, and network-related issues.This role is critic...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Manager, Technical Implementation

Manager, Technical Implementation

Spring HealthLittle Rock, AR, US
[job_card.full_time]
Manager, Technical Implementation / h2pAt Spring Health, were on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they...[show_more][last_updated.last_updated_30]
  • [promoted]
SAP Technical Developer

SAP Technical Developer

Summit Utilities IncLittle Rock, AR, US
[job_card.full_time]
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020. Best Places to Work in Maine 2019, 2020, 2021, 2022 and ...[show_more][last_updated.last_updated_30]
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Technical Accounting Manager

Technical Accounting Manager

Arkansas StaffingLittle Rock, AR, US
[job_card.full_time]
This is a remote role working Eastern or Central Time hours.At Norstella, our mission is simple : to help our clients bring life-saving therapies to market quickerand help patients in need.Founded i...[show_more][last_updated.last_updated_30]
Sr. Technical Analyst

Sr. Technical Analyst

MaximusLittle Rock, US
[job_card.full_time]
Description & Requirements Maximus is seeking a qualified Sr.Technical Analyst for multiple projects, current and upcoming. The qualified candidate will be involved in technical planning and ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Technical Recruiter

Technical Recruiter

AppMySiteLittle Rock, AR, US
[job_card.full_time]
We are seeking a dynamic and highly motivated Technical Recruiter to join our HR team.As a Technical Recruiter, you will play a pivotal role in sourcing, identifying, and hiring top talent to suppo...[show_more][last_updated.last_updated_30]
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Roofing Technical Representative

Roofing Technical Representative

CentiMark CorporationLittle Rock, AR, US
[job_card.full_time]
CentiMark Corporation Roofing Technical Representative.CentiMark Corporation, the nation's leader in the commercial / industrial roofing industry, has an exceptional opportunity for an entry-level Ro...[show_more][last_updated.last_updated_30]
Technical Delivery Manager

Technical Delivery Manager

BetMGMLittle Rock, AR, United States
[job_card.full_time]
Discover What's Possible at BetMGM.Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports...[show_more][last_updated.last_updated_variable_days]
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Senior Technical Program Manager

Senior Technical Program Manager

OracleLittle Rock, AR, United States
[job_card.full_time]
This is a net new line of business, constructed with an entrepreneurial spirit that promotes an upbeat and creative environment. We are unencumbered and will need your contribution to make it a worl...[show_more][last_updated.last_updated_variable_days]
Technical Procurement Hunter!!!

Technical Procurement Hunter!!!

RM Staffing B.V.Little Rock, AR, US
[job_card.full_time]
Reboot Monkey is a leading provider of comprehensive data center management solutions, offering services such as managed colocation, smart hands, and rack and stack solutions.We ensure fast deploym...[show_more][last_updated.last_updated_30]
  • [promoted]
Sr Lead Technical Program Manager

Sr Lead Technical Program Manager

Lumen IncLittle Rock, AR, United States
[job_card.full_time]
We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly.Together, we are building a culture and company from the people up - committed to t...[show_more][last_updated.last_updated_variable_days]
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Associate Technical Recruiter

Associate Technical Recruiter

First Round CapitalLittle Rock, AR, US
[job_card.full_time]
Associate Recruiters on the Founder Success team have a mission critical role to support founders in hiring their early team members. Founders need to move quickly in making those early technical, ...[show_more][last_updated.last_updated_30]
  • [promoted]
  • [new]
Sr. Technical Analyst or Technical Analyst II or I

Sr. Technical Analyst or Technical Analyst II or I

SPP CorpLittle Rock, AR, United States
[job_card.full_time]
Southwest Power Pool (SPP) is about more than power.We're about the power of relationships.Our employees have the opportunity to work together to ensure electricity is delivered reliably and afford...[show_more][last_updated.last_updated_variable_hours]
Technical Business Analyst

Technical Business Analyst

RelativityLittle Rock, AR, United States
[job_card.full_time]
Relativity's Problem Management is seeking a Technical Business Analyst who excels at using data analytics to uncover trends in quality, client workflows, product performance and efficiency.Your in...[show_more][last_updated.last_updated_variable_days]
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Technical Support Representative

Technical Support Representative

PeekLittle Rock, AR, US
[job_card.full_time]
Partner Support Representative.With over $3 billion in bookings of experiences, the Peek.The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation t...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Sr. Technical Analyst or Technical Analyst II or I

Sr. Technical Analyst or Technical Analyst II or I

Southwest Power PoolLittle Rock, AR, United States
[job_card.full_time]
Southwest Power Pool (SPP) is about more than power.We’re about the power of relationships.Our employees have the opportunity to work together to ensure electricity is delivered reliably and afford...[show_more][last_updated.last_updated_1_day]
  • [promoted]
Staff Technical Program Manager

Staff Technical Program Manager

TeradataLittle Rock, AR, United States
[job_card.permanent]
At Teradata, we believe that people thrive when empowered with better information.That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trust...[show_more][last_updated.last_updated_variable_days]
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Technical Sales Representative

Technical Sales Representative

Cogent Talent SolutionsLittle Rock, AR, US
[job_card.full_time]
Industrial Sales Representative.Our client provides application engineering, technical services, and manufacturing to supply the components you need for your machinery. Their experience and knowledg...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Technical Sales Expert - Bushings

Technical Sales Expert - Bushings

HitachiLittle Rock, AR, US
[job_card.full_time]
Technical Sales Expert Bushings.Are you a strategic thinker with deep technical expertise and a passion for customer engagement? Join Hitachi Energy as our Technical Sales Expert Bushings and pla...[show_more][last_updated.last_updated_30]
Technical Support Analyst

Technical Support Analyst

AngelEye HealthLittle Rock, AR, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

The Technical Support Analyst provides technical assistance and support to end-users (hospital employees and patient families) for hardware, software, and network-related issues. This role is critical for maintaining the smooth operation of technology systems and ensuring timely resolution of technical problems. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a customer-focused approach. This position is ideal for individuals passionate about technology and customer support, eager to grow their skills in a dynamic and collaborative environment.

Reports To : This position reports to the VP of Customer Experience.

Location and Hours :

  • This is a full-time position (40 hours / week, Monday-Friday 1 pm - 10 pm CT) located in Little Rock, AR.
  • This position requires being a part of the 24 / 7, 365-day, after-hours coverage rotation with other members of the IT support team. Currently rotation is 1 week at a time, frequency of rotation dependent on Company needs.

Key Responsibilities :

  • Respond to technical support requests via phone, email, and ticketing system in a timely manner which is dictated by internal metrics.
  • Diagnose and troubleshoot hardware, software, and network issues across various platforms.
  • Install, configure, and update computer systems, applications, and peripherals.
  • Provide training and guidance to end-users on software applications and best practices.
  • Escalate complex technical issues to higher-level support teams as necessary.
  • Document and track support requests, resolutions, and procedures in the ticketing system.
  • Collaborate with the IT team to improve system performance and reliability.
  • Assist in maintaining camera hardware inventory, ensuring all assets are properly repaired, tracked and updated.
  • Stay updated on emerging technologies and industry trends to provide effective solutions.
  • Contribute to knowledge base articles and self-help documentation for end-users.

    • Qualifications :

  • Education : Associate or bachelor’s degree in information technology, computer science, or a related field preferred (or equivalent experience)
  • Experience : 1-3 years of technical and / or customer support or IT help desk experience preferred.
  • Technical Skills : Proficiency in troubleshooting operating systems (Windows, macOS), Microsoft Office Suite, remote desktop tools, and networking concepts (TCP / IP, DNS, VPN). Proficiency in ticketing systems and remote support tools. Experience with Salesforce is also preferred.
  • Certifications : CompTIA A+, ITIL Foundation, or similar certifications are a plus.
  • Soft Skills : Excellent communication, problem-solving, and customer service skills.
  • Other Requirements : Ability to prioritize tasks, work independently, and handle multiple issues simultaneously.

    • Why Join AngelEye Health? AngelEye Health is dedicated to improving the patient experience through innovative healthcare technology. We foster a collaborative environment where every team member plays a vital role in enhancing our services and client relationships. If you’re ready to contribute to cutting-edge projects, lead impactful initiatives, and grow your career, we want to hear from you! Apply now and be part of our mission to transform the NICU experience.

    AngelEye Health, Inc. offers you :

  • A growth-oriented team environment where your strengths are highly valued
  • Opportunities to expand your technical skills and knowledge with on-the-job learning / training opportunities
  • Benefits package (info provided separately)

    • Company Mission Statement : Equipping care teams and empowering families of neonatal and pediatric patients to improve outcomes.

    Values and Core Beliefs :

  • Patients and their families first; Hospital Partners a close second; Our Team and their families make it all happen.
  • Curiously innovate; Failure isn’t fatal, and success isn’t final.
  • Execute the basics at a PhD level.
  • Create and Maintain a Sense of Urgency!
  • Effective communication is key!
  • Transparency and Honesty in everything we do.