Technical manager [h1.location_city]
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Technical manager • los angeles ca
- [promoted]
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National DentexInglewood, CA, US- [job_card.full_time]
Diagnostic Technical Manager
Join National Dentex- a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this Diagnostic Technical Manager opportunity at West Coast Dental Labs located in Hawthorne, CA.
The regular hours for this position are from 8 : 00 a.m. to 5 : 00 p.m., Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including : health, dental, vision, disability, and life insurance; paid holidays, vacation, and sick time; 401K with company contribution; and a tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position :
- Monitor and drive quality goals and objectives.
- Read and analyze reports for the Diagnostic Department.
- Communicate effectively within the department and team meeting.
- Overseas ongoing development of product FAQ's and general knowledge resources.
- Coach, mentor, develop and guide team members and peers.
- Provide training and other resources for team members to complete their tasks successfully.
- Monitors process of Initiating and researching the preparation of credit memos.
- Assists team in reviewing, troubleshooting, analyzing Case Questions coming from production lab for accuracy and guiding the team to properly handle call's with the customer.
- Determines departmental call escalation process.
- Provides daily direction and communication to employees so that Diagnostics technical calls are answered in a timely, friendly and knowledgeable manner and Manage US Case Communication flow.
- Partner with team to delegate special or ongoing projects that are priority to process improvement.
- Partner with production lab to address operational issues affecting customer experience.
- Uses appropriate judgment in upward communication regarding department or team member feedback.
- Support with FDA compliance documentation and follow-up.
- Addresses performance concerns according to the company policy and escalation to management and HR.
- Partner with management to provide feedback to Diagnostic team and supports with the annual review process.
Skills and Abilities Required :
Minimum Education and Experience Required :