Technical program manager h1.location_city

Seasonal Operations Technical Specialist

As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Blocks tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.

Day To Day

• Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
• Deliver supplies and materials to and from tax office locations in a timely and organized manner
• Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
• Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
• Maintain an inventory of district resources
• Track and control hot spare computer equipment in the district
• Document hardware problems and their resolution within the ticketing system
• Maintain up-to-date technical knowledge of the departments supported products and systems
• Participate in all required training relevant to the position and perform other duties as assigned

What You'll Bring To The Team

• High school diploma or equivalent
• Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools
• Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware
• Must have reliable transportation to travel between office locations as required
• Must be able to work independently
• Must be able to lift 55 pounds
• Demonstrated decision-making, analytical, and problem-solving skills
• Demonstrated organization, prioritization, and project coordination skills
• Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
• Effective time management and multi-tasking skills
• Ability to follow direction

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a persons race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.