Technical sales engineer Jobs in Tacoma, WA

Salary: $70,000 - 85,000 per year

Requirements:

• We need at least 2 years of experience in technical support, IT support, networking, field service, systems support, or a similar technical role.
• We need strong hands-on experience with Windows PCs and PC troubleshooting.
• We need practical understanding of LAN networking and TCP/IP.
• We need experience connecting and diagnosing networked devices.
• We need working knowledge of IP addressing, subnetting, gateways, and basic network setup.
• We need familiarity with Ethernet networks, switches, routers, and network cabling.
• We need the ability to troubleshoot systems that combine hardware, software, and networking.
• We need strong analytical and problem-solving skills.
• We need excellent verbal and written communication skills.
• We need the ability to explain technical information clearly to customers with different levels of technical knowledge.
• We need strong organizational skills and careful attention to detail.
• We need the ability to prioritize and manage multiple customer issues.
• We need a self-motivated person who can work independently and collaboratively.
• We need a strong customer-service mindset and professional presence.
• We need working knowledge of Microsoft Windows and Microsoft Office applications.
• We need a BA/BS degree in a technical field or an equivalent mix of education, certifications, training, and relevant experience.
• You must be legally authorized to work in the United States.
• You must be able to communicate clearly and professionally in English, both verbally and in writing.
• You must be able to lift up to 50 lbs.
• You must be able to travel by commercial transportation when required.
• We expect a professional appearance and communication style when engaging with customers and partners.
• Experience with RFID systems, LPR/ANPR, access control, parking access and revenue control, security systems, IP cameras, Wiegand, RS-232/RS-485, Linux command line, SQL, APIs, network diagnostic tools, remote support, or field commissioning is preferred but not required.

Responsibilities:

• We serve as the primary technical contact for customers and partners using our RFID, LPR, software, and vehicle identification solutions.
• We troubleshoot Windows PCs, local networks, Ethernet connectivity, TCP/IP, and network-connected devices.
• We diagnose problems involving IP settings, subnet masks, gateways, switches, routers, cabling, and device connectivity.
• We install, configure, test, and support our hardware and software.
• We investigate hardware, software, firmware, networking, installation, and configuration issues.
• We support RFID readers, License Plate Recognition cameras, access control interfaces, and related software systems.
• We work with communication interfaces and protocols such as Ethernet/TCP-IP, Wiegand, RS-232, and RS-485.
• We perform basic Linux command-line troubleshooting and diagnostics.
• We work directly with customers to understand issues, collect details, and drive them to resolution.
• We reproduce reported problems in our technical lab and create repeatable test cases when needed.
• We determine whether issues stem from our equipment, software, networking, installation, configuration, or the customer environment.
• We escalate qualified technical issues to engineering and collaborate with software and product development teams until resolved.
• We keep accurate records of support cases, troubleshooting actions, and final resolutions.
• We follow up with customers to confirm issues have been resolved successfully.
• We create and maintain documentation, FAQs, troubleshooting guides, technical notes, and support resources.
• We maintain demonstration, testing, and support equipment at our Tacoma office.
• We assist the sales team with technical discussions, product demonstrations, webinars, and customer presentations when needed.
• We provide occasional on-site troubleshooting, product commissioning, and field support.
• We travel occasionally after we become proficient with our products and their deployment.

Technologies:

• Ethernet
• Firmware
• Hardware
• Support
• LAN
• Linux
• Network
• RS-485
• SQL
• Security
• TCP/IP
• Windows

More:

We are TagMaster North America, a technology company focused on advanced vehicle identification and access solutions, including long-range RFID, License Plate Recognition (LPR), access control hardware, and software. Our technology is used across North America in parking, access control, security, transportation, and vehicle identification applications. This is a full-time, on-site role based in Tacoma, Washington, and we offer competitive compensation of $70,000 to $85,000 per year, plus benefits that include medical, dental, vision, paid vacation, paid sick leave, employee assistance, parental leave, professional development support, and a retirement plan. We value innovation, strong partnerships, teamwork, and a long-term commitment to customer success.

last updated 33 week of 2026