Technical sales representative [h1.location_city]
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Technical sales representative • buffalo ny
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A company is looking for a Technical Service Representative I to provide technical support for products.
Key Responsibilities
Respond to technical inquiries from customers and process cases using various communication methods
Troubleshoot and diagnose issues to provide repair support and determine warranty eligibility
Record case details in CRM and communicate unresolved incidents to higher-level representatives
Required Qualifications
Minimum high school graduate or GED
2-3 years of engine or mechanical experience
Experience with electronic parts lookup systems and technical information environments
Must complete required certifications within specified timeframes
Customer service and product training within 3 months