Technical specialist [h1.location_city]

Job Details

General Notes

BENEFITS : UT Austin offers a competitive benefits package that includes :

100% employer-paid basic medical coverage

Free Capital Metro bus rides

Retirement contributions

Paid vacation, sick time, and holidays

Career growth & professional development

Please visit our Human Resources (HR) website at https : / / hr.utexas.edu / to learn more about the total benefits offered when you join our team!

Purpose

The Senior Technical Support Specialist position is one of the first points of contact for technology support and solutions within University Housing and Dining (UHD). Provides computer desktop end-user support and audio-visual support by leveraging technical abilities to problem solve and assist the day-to-day operations of UHD. Assures computer operating problems are responded to and resolved in a timely manner. This includes installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio-visual equipment to ensure optimal performance.

Responsibilities

Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service.

Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.

Perform installation, configuration, repair, maintenance, and upgrades on Windows / Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals.

Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.

Assist with IT inventory.

Required Qualifications

High School graduation or GED.

Three years installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office.

Three years of demonstrated experience in IT customer service and / or help desk environment.

Knowledge of directory services and remote access tools.

Knowledge of computer and peripheral operations, installation, and troubleshooting.

Preferred Qualifications

Experience managing a Citrix Virtual Desktop Environment.

Experience supporting systems remotely.

Experience supporting clients on-site / in-person.

Excellent problem-solving and time-management skills.

Demonstrated ability to learn quickly.

Demonstrated ability to take initiative and prioritize multiple projects.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$67,000+ depending on qualifications

Working Conditions

May work in all weather conditions

May work in extreme temperatures

May work around standard office conditions

May work around electrical and mechanical hazards

Repetitive use of keyboard at a workstation

Use of manual dexterity

Climbing stairs

Climbing of ladders

Lifting and moving

Work Shift

Monday - Friday, 8 : 00AM - 5 : 00PM. Hours and days may vary due to business needs.

Required Materials

Resume / CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important   for applicants who are NOT current university employees or contingent workers :  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers :  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility :

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility :

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks :

A criminal history background check will be required for finalist(s) under consideration for this position.