This role is part of a 24 / 7 / 365 team that provides critical support for computer systems and applications, offering diagnostic services and acting as the main communication link between customers, ...[show_more][last_updated.last_updated_30]
[promoted]
Technical Inside Sales Specialist
ABBBirmingham, AL, US
[job_card.full_time]
ABB Service Sales Representative.At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.
As a global market leader, we'll give yo...[show_more][last_updated.last_updated_30]
Jira Technical Lead Specialist Engineer
JPS Tech Solutions LLCBirmingham, AL, United States of America
[job_card.part_time]
Job Title : Jira Technical Lead Specialist Engineer Location : Birmingham, Alabama Experience : 12+ Years Employment Type : Contract Interview Type : In-Person or Webcam Job Description We are looking f...[show_more][last_updated.last_updated_30]
Technical Support Specialist
Apex SystemsBirmingham, AL
[job_card.full_time]
[filters_job_card.quick_apply]
We are seeking an experienced IT support professional to serve as a single point of contact for inbound IT incidents.This role involves managing tickets, resolving Level 1 issues, and escalating in...[show_more][last_updated.last_updated_variable_days]
Technical Setup Specialist
KenectPleasant Grove, United States
[job_card.full_time]
Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America.Founded with a deep understanding of the challenges businesses face in connecting w...[show_more][last_updated.last_updated_30]
[promoted]
US-Technical Specialist
AppleBirmingham, AL, United States
[job_card.full_time]
Apple Retail is where the best of Apple comes together.We bring our expertise to help people do what they love, delivering an only-at-Apple experience.
At Apple, we believe inclusion is a shared res...[show_more][last_updated.last_updated_variable_days]
Technical Support Specialist 3
Johnson Service GroupBirmingham, AL, US
[job_card.full_time]
[filters_job_card.quick_apply]
Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Technical Support Specialist to fill a three- year assignment in ...[show_more][last_updated.last_updated_variable_days]
Technical Support Specialist, L2 & L3
Rezult GroupBirmingham, AL, US
[job_card.full_time] +1
[filters_job_card.quick_apply]
Rezult Group continues to make great strides toward enhancing the technology services community nationwide.We are consistently looking for qualified professionals to join us in achieving success.Cu...[show_more][last_updated.last_updated_variable_days]
Technical Quote Specialist
TA Resources LLCBirmingham, Alabama, United States
[job_card.full_time]
At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind.Focusing on what makes our clients unique, we match them with the talent they ne...[show_more][last_updated.last_updated_variable_days]
[promoted]
MPI Technical Quotes Specialist
McWaneBirmingham, AL, US
[job_card.full_time]
MPI Technical Quotes Specialist.Location : Birmingham, AL (On-Site Schedule).Directly reports to : Estimating Manager.Position Purpose : The Technical Quote Specialist is responsible for preparing acc...[show_more][last_updated.last_updated_30]
Technical Training Specialist
Genuine Parts CompanyBirmingham, Alabama
[job_card.full_time]
The Technical Training Specialist teaches employees and customers basic and advanced .Delivers technical instruction for employees and customers.
Shadows Motion instructors and learns how to facilit...[show_more][last_updated.last_updated_30]
A career at Resilience is more than just a job - it's an opportunity to change the future.Resilience is a technology-focused biomanufacturing company that's.
We're building a sustainable network of ...[show_more][last_updated.last_updated_30]
[promoted]
Technical Support Specialist
TEKsystemsBirmingham, AL, United States
[job_card.full_time]
One of our competitive clients is looking to find a new technician to join their team.This will be an IT support role that requires keen customer service along with a strong understanding of suppor...[show_more][last_updated.last_updated_variable_days]
[promoted]
IT Security Specialist (Technical Lead)
US CourtsBirmingham, AL, United States
[job_card.full_time]
The IT Security Specialist Technical Lead is part of a team that, under the supervision of the Circuit IT Security Officer, provides IT security support to the court units within the Eleventh Circu...[show_more][last_updated.last_updated_variable_days]
Technical Sales Specialist - Data Center
RM Staffing B.V.Birmingham, AL, US
[job_card.full_time]
You’ll be the face of our technical expertise, conducting compelling.By effectively communicating the value of our services, you'll help prospective customers understand how our solutions can solve...[show_more][last_updated.last_updated_30]
[promoted]
Technical Training Instructor
Thompson TractorBirmingham, AL, United States
[job_card.full_time]
The Training Instructor develops and conducts training programs to train employees and occasionally customers of Thompson Tractor on the repair, installation, maintenance, programming, troubleshoot...[show_more][last_updated.last_updated_1_day]
MPI Technical Quotes Specialist
McWane Plant & IndustrialBirmingham, AL, US
[job_card.full_time]
What We Live By…….The McWane Way is a core philosophy outlined by the founder J.Today It encompasses Teamwork, Excellence, Leadership, Environment, Communication, Accountability, Safe...[show_more][last_updated.last_updated_30]
Technical Support Specialist 3
MindlanceBirmingham, AL
[job_card.full_time]
Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level or escalates the incident until r...[show_more][last_updated.last_updated_30]
Technical Support Specialist 1 - TECHSS1
LancesoftBirmingham, AL, US
[job_card.full_time]
[filters_job_card.quick_apply]
Job Title : Technical Support Specialist.Location : ...[show_more][last_updated.last_updated_variable_days]
This role is part of a 24 / 7 / 365 team that provides critical support for computer systems and applications, offering diagnostic services and acting as the main communication link between customers, support staff, and management. The team ensures smooth operations and rapid resolution of technical issues, especially in high-pressure situations.
Education & Experience Requirements
A formal education in Computer Science or a related IT field, or equivalent professional experience, is required.
Knowledge, Skills & Abilities
Excellent interpersonal skills with the ability to communicate effectively, both orally and in writing. You will work closely with coordinators, transmission control center personnel, and management, often in a collaborative and high-stress environment.
Strong customer service skills with a focus on delivering quality support.
Knowledge of regulatory compliance requirements, including Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal standards.
Capable of multitasking and prioritizing tasks based on urgency and the operational impact on the Bulk Power System.
Ability to follow and apply Change Management processes and established procedures accurately.
Familiarity with Windows-based operating systems is preferred.
Experience with AIX or other UNIX-based operating systems is advantageous.
Knowledge of distributed computer networks is a plus.
Strong relationship-building skills, particularly with key customers.
Flexibility to work nights, weekends, and holidays as part of a rotating shift schedule.
Critical thinking and problem-solving abilities are essential.
Key Responsibilities
Monitor the health and availability of primary SCADA and related systems on a daily basis.
Provide front-line problem resolution and coordinate repairs with EMS Department staff and / or other personnel.
Notify key customers about system outages or events that may impact other critical systems.
Offer feedback to the Team Lead and Supervisor for continuous process improvement and to enhance customer satisfaction.
Track and document all cases to completion in collaboration with EMS Department staff.
Comply with electronic and physical access policies.
Provide ongoing support for Business Continuity and Disaster Recovery systems.
Additional Requirements
Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct.
Adhere to Separation Protocols as part of company policy.
Must meet all requirements outlined by the Southern Company Insider Threat Program.
Successful candidates will undergo enhanced screening, including background checks, drug screening, and psychological assessment.
This position may require on-site presence at the control center during severe weather events, as part of essential personnel requirements.
This position involves shift work, with rotating 8- or 12-hour shifts that may include day and night hours.