Technical specialist [h1.location_city]
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Technical specialist • new york ny
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Respiratory Technical Specialist.The Respiratory Technical Specialist (RTS) provides clinical and technical support for ResMed's Astral ventilator platform and related respiratory care products.Thi...[show_more][last_updated.last_updated_variable_days]
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This position will develop a need f...[show_more][last_updated.last_updated_variable_days]
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Job Title : Technical Customer Support Specialist.The Research Foundation for Mental Hygiene is seeking a qualified candidate to fill a full-time Technical Customer support specialist position for t...[show_more][last_updated.last_updated_1_day]
Our purpose is to provide help and inspire confidence in our clients and communities everywhere.Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp fo...[show_more][last_updated.last_updated_variable_days]
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Respiratory Technical Specialist
ResMedCorona, NY, United States[job_card.full_time]
Technical Field Specialist
TSMGNew York, NY, US[job_card.full_time]
Technical Training Specialist
LaundryLuxInwood, New York, USA[job_card.full_time]
National Architectural Technical Specialist
SikaJersey City, NJ, US[job_card.full_time]
National Architectural Technical Specialist
Sika AGJersey, New Jersey, USA[job_card.full_time]
Snowflake Senior Technical Specialist
Noblesoft TechnologiesJersey, New Jersey, USA[job_card.full_time]
- [promoted]
Snowflake Senior Technical Specialist
Aroha TechnologiesJersey City, New Jersey, United States[job_card.full_time]
Technical Support Specialist
RegalNew York, NY, US[job_card.full_time]
Technical Support Specialist
Viewline VenturesNewark, NJ, US[job_card.full_time]
Junior Technical Operations Specialist
PartnerCentric, Inc.New York, NY, US[job_card.full_time]
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Technical Talent Acquisition Specialist
VibeNew York, NY, US[job_card.full_time]
Technical Support Specialist
kindlendingNew York City, New York, USA[job_card.full_time]
Technical Customer Support Specialist
New York State Psychiatry InstituteNew York, NY, US[job_card.full_time]
- [promoted]
Seasonal, Operations Technical Specialist
H&R BlockJersey City, NJ, United States[job_card.full_time]
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Technical Contracts Specialist
Parsons CorporationNew York, NY, US[job_card.full_time]
Integrations Technical Specialist
CompunnelNew York, NY, United States[job_card.full_time]
Technical Support Specialist
Childrens Rescue FundNew York, NY, US[job_card.full_time]
Mechanic / Technical Specialist
Worldwide Flight ServicesNewark, NJ, United States[job_card.part_time]
- [promoted]
- [new]
Technical Project Specialist
VirtualVocationsBrooklyn, New York, United States[job_card.full_time]
Respiratory Technical Specialist
ResMedCorona, NY, United States[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Maintain accurate device documentation and ensure compliance with regulatory requirements. Support device tracking and related administrative processes to ensure audit readiness. Assist in updating and maintaining Astral Support workflows and SOPs. Participate in ongoing product training and process improvement initiatives. Communicate effectively with sales, technical support, QA, and product management teams. Provide operational feedback to improve customer experience and product performance. Share product knowledge and best practices with internal teams. Minimum three years of Respiratory Care experience, including ventilated patient management. Associate's degree in Respiratory Therapy. RRT and current RCP license or equivalent. Strong written, verbal, analytical, organizational, time management, and problem-solving skills. Prior customer service or technical support experience. Prior experience in ventilator management, ideally with Astral devices. Bachelor's degree in Nursing or Acute Respiratory Care. Knowledge of PHI / HIPAA regulations. Experience in the medical device industry, preferably with HME's. Familiarity with Salesforce, Oracle, or similar CRM platforms.
Respiratory Technical Specialist
The Respiratory Technical Specialist (RTS) provides clinical and technical support for ResMed's Astral ventilator platform and related respiratory care products. This role emphasizes expert guidance for healthcare providers, proactive customer service, and collaboration with cross-functional teams. The RT does not interact directly with patients but requires U.S. respiratory licensure for clinical support provided to clinicians.
Key Responsibilities
Clinical & Technical Support :
- Manage customer interactions via phone and email, providing clinical and technical guidance for Astral ventilators.
- Troubleshoot device performance issues and process RMAs for ventilator returns and repairs.
- Document all cases and complaints in compliance with FDA and company standards.
- Handle high risk ventilator escalations.
Process & Compliance Support :
Cross-Functional Collaboration :
Qualifications
Preferred