Technical writer Jobs in Bridgeport, CT

Enterprise Systems Team Lead

Fairfield University is seeking a self-driven, technically proficient, and hands-on Enterprise Systems Team Lead to guide our growing team of enterprise systems professionalsincluding analysts, integration developers, and system administratorswith a strong focus on Workday.

This leader will play a key role in delivering Workday solutions across HCM, Finance, Payroll, and Student modules, while also contributing directly to the design, integration, and advancement of the University's enterprise systems architecture.

As a critical member of the Enterprise Computing team, the Team Lead will serve as a technical leader, mentor, and solutions architect, driving forward the University's strategic goals through effective technology solutions, proactive team coordination, and hands-on execution. The Team Lead will also provide direct support to one or more assigned administrative or academic units, acting as a hands-on technical partner to manage support needs, coordinate system enhancements, and align solutions with functional goals.

Key Responsibilities:

• Serve as Technical Lead for a team of Analysts, Developers, and System Administrators.
• Engage regularly with functional leads and administrative partners to understand evolving business needs, provide consultative support, and translate requirements into scalable technical solutions.
• Act as the team's technical escalation point and guide architectural decisions on integrations and configurations, with a key focus on Workday.
• Collaborate with the Director of Enterprise Systems and functional leaders to define and execute system roadmaps that support university goals.
• Foster a culture of innovation, collaboration, accountability, and continuous improvement.

Technical Oversight, Development & Support

• Provide technical expertise, peer review, and guidance across the team. During high-priority initiatives or peak workloads, contribute hands-on by developing complex configurations (including security), integrations, business processes, and advanced reports.
• Oversee daily operations of enterprise systems, including support tickets and system changes, in collaboration with the Enterprise Systems team.
• Provide escalation support for troubleshooting and cross-functional issues involving functionality, security, integrations, or dependencies with other platforms.
• Partner with System Administrators to ensure the stability, performance, and security of the Workday environmentincluding reporting, integrations, and configuration documentation.
• Coordinate system updates, releases, integration projects, and end-user training in alignment with team priorities.
• Monitor Workday releases, assess the impact of new features, and coordinate adoption strategies with the Director of Enterprise Systems, PMO, and other stakeholders.
• Stay current with Workday tools such as Workday Studio, Prism Analytics, Extend, Journeys, Adaptive Planning, and Strategic Sourcing.

Process Improvement & Reporting

• Champion the adoption of Workday best practices across the University by serving as a change agent, educating stakeholders, and driving user engagement and confidence in the platform.
• Collaborate with academic and administrative units to streamline processes, translate requirements into technical designs, and build reports and dashboards.

Project Management & Operations

• Coordinate planning, execution, and communication for Enterprise Systems initiatives.
• In collaboration with the Director of Enterprise Systems, manage workload prioritization and resource allocation within the team.
• Track and report on team performance, system uptime, integration issues, project milestones, and change management progress against the Enterprise Systems roadmap.
• Assume additional responsibilities and duties as assigned in support of departmental and institutional goals.

Required Qualifications:

• Bachelor's degree in Information Systems, Computer Science, or a related technical field.
• 5+ years of Workday technical experience (HCM, Finance, Payroll, or Student), including hands-on integration and reporting.
• Prior experience leading or mentoring a technical team.
• Expertise in Workday Studio, EIBs, RaaS, Calculated Fields, Web Services (REST/SOAP), XML, XSLT, and Workday Security.
• Demonstrated adherence to DevOps best practices, including structured code development, version control, peer review, and testing in non-production environments.
• Experience designing technical documentation, field mappings, and conducting unit/system testing.
• Strong interpersonal and communication skills with the ability to interface across all levels of the organization.

Preferred Qualifications:

• Experience in a Higher Education environment.
• Workday certifications.
• Familiarity with Workday Security Configuration.
• Experience with integrations between Workday and other Higher Education systems such as CRMs (Raiser's Edge, Slate), LMS (Blackboard), Data Warehouses (Snowflake), Payment Processing (Touchnet), and Payroll Processors (ADP).

Working Conditions:

• On-campus work preferred; hybrid and remote work arrangements considered.
• Occasional evening or weekend work may be required during critical project phases or system outages.
• Travel to the University campus, Workday Rising, training events, or professional conferences as needed.