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Technical writer • des moines ia

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Technical Writer

Technical Writer

LightedgeDes Moines, IA, US
[job_card.full_time]
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years.Using a combination of shared and private / dedicated platforms, LightEdge has been succe...[show_more][last_updated.last_updated_variable_days]
Senior Medical Writer- FSP

Senior Medical Writer- FSP

ParexelDes Moines, IA, United States
[job_card.full_time]
The Senior Medical Writer will research, create, and edit all documents associated with clinical research.The Senior Medical Writer may operate as the project lead writer / submission coordinator and...[show_more][last_updated.last_updated_variable_days]
Marketing Content Writer

Marketing Content Writer

EquiTrust Life InsuranceWest Des Moines, IA , USA
[job_card.full_time]
As a Marketing Content Writer, you will be responsible for crafting compelling and strategic marketing communications across a range of media platforms. This role will work closely with leaders and ...[show_more][last_updated.last_updated_variable_days]
Writer (Temporary Appointment)

Writer (Temporary Appointment)

ITA Group IncWest Des Moines, IA, US
[job_card.full_time]
Engagement Communications department during a period of increased seasonal volume, anticipated from December through April (with the possibility of extension into May, depending on business needs)....[show_more][last_updated.last_updated_30]
Writer / Editor

Writer / Editor

Marsh & McLennan Companies, Inc.Urbandale, IA, United States
[job_card.full_time]
We are looking for a talented individual to join our Voluntary Benefits Marketing and Communications team at Mercer.In this role, you will support diverse audiences – including internal and externa...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Entry Writer Specialist- Customs Brokerage

Entry Writer Specialist- Customs Brokerage

RXODes Moines, IA, US
[job_card.full_time]
Specialist, Entry Writer At RXO.RXO is a leading provider of transportation solutions.With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and com...[show_more][last_updated.last_updated_30]
News Anchor / Reporter / Writer

News Anchor / Reporter / Writer

iHeartMediaDes Moines, IA
[job_card.full_time]
Total Traffic + Weather Network.Current employees and contingent workers click .The audio revolution is here – and iHeart is leading it! iHeartMedia,. Americans every month a monthly audience tha...[show_more][last_updated.last_updated_30]
  • [promoted]
Technical Business Analyst

Technical Business Analyst

RelativityDes Moines, IA, United States
[job_card.full_time]
Relativity's Problem Management is seeking a Technical Business Analyst who excels at using data analytics to uncover trends in quality, client workflows, product performance and efficiency.Your in...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Service Writer

Service Writer

Cogent Talent SolutionsDes Moines, IA, US
[job_card.full_time]
Our client is looking for a Service Writer.The primary purpose of this position is to provide support to the Shop Supervisor and shop staff and act as a liaison between customers and the shop.This ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Technical Specialist

Technical Specialist

AppleWest Des Moines, IA, United States
[job_card.full_time]
Apple Retail is where the best of Apple comes together.We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared res...[show_more][last_updated.last_updated_variable_days]
Technical Writer

Technical Writer

Sunrise SystemsDes Moines, Iowa, United States
[job_card.full_time]
[filters_job_card.quick_apply]
The purpose of this position is to provide technical writing support, standardization of documentation, and business support across the SOC (Security Operations Center). The Business Consultant supp...[show_more][last_updated.last_updated_30]
  • [promoted]
Grant Writer Volunteer

Grant Writer Volunteer

QRFup (Veteran / 1st Responder Suicide Prevention)Des Moines, IA, United States
[job_card.full_time]
Applicants must reside within the United States or its territories.Applications who are residents outside of the United States are not considered. QRFup is a nonprofit organization dedicated to vete...[show_more][last_updated.last_updated_variable_days]
Proposal Writer- Remote

Proposal Writer- Remote

SharecareDes Moines, IA, United States
[filters.remote]
[job_card.full_time]
Job Description : Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place.Our comprehens...[show_more][last_updated.last_updated_30]
Technical Writer : Clear Tech Docs & Web Content

Technical Writer : Clear Tech Docs & Web Content

Artech Information System LLCDes Moines, IA, United States
[job_card.temporary]
A major IT staffing company in Des Moines, IA, is seeking a Technical Writer for a 3-month contract.The ideal candidate must have a minimum of 1 year of experience in technical documentation and pu...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Principal Medical Writer - Regulatory Submission Documents

Principal Medical Writer - Regulatory Submission Documents

Syneos Health / inVentiv Health Commercial LLCWest Des Moines, IA, United States
[job_card.full_time]
Principal Medical Writer - Regulatory Submission Documents.Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.We translate uni...[show_more][last_updated.last_updated_30]
Technical Writer / Business Analyst / Quality Assurance

Technical Writer / Business Analyst / Quality Assurance

Dew Softech IncDes Moines, IA, United States
[job_card.full_time]
Position : Technical Writer / Business Analyst / Quality Assurance.Location : Jefferson City, MO (On-Site).The primary roles of the Technical Writer / Business Analyst / Quality Assurance resource must inclu...[show_more][last_updated.last_updated_variable_days]
Customs Entry Writer

Customs Entry Writer

FreightTAS LLCDes Moines, IA, US
[job_card.full_time]
Salary - $50k to $65k - depending on experience.Dental insurance, Health insurance, Life insurance, Paid time off, and Vision insurance. Must have one plus years' current experience of Customs E...[show_more][last_updated.last_updated_30]
Writer (Temporary Appointment)

Writer (Temporary Appointment)

ITA GroupOffice - Des Moines, IA , West Des Moines, IA, US
[job_card.temporary]
Engagement Communications department during a period of increased seasonal volume, anticipated from December through April (with the possibility of extension into May, depending on business needs)....[show_more][last_updated.last_updated_30]
Proposal Writer (RFP Team)

Proposal Writer (RFP Team)

MTMDes Moines, IA, United States
[job_card.full_time]
At MTM, we are not just colleagues; we are collaborators on a shared mission;communities without barriers.We have exciting opportunities to join our growing team where your work has a direct impact...[show_more][last_updated.last_updated_variable_days]
Technical Writer

Technical Writer

LightedgeDes Moines, IA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private / dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

We are seeking a Technical Writer to create, organize, and maintain internal and external documentation that supports our services, operational processes, and technical training initiatives. This role sits within the Education Services team , which functions as an operations-focused, technical training group. The Technical Writer partners closely with Operations, Engineering, Support, Security, Product, and Marketing to transform complex technical information into clear, consistent, and usable materials for audiences with varying levels of technical expertise.

The ideal candidate is an investigative communicator—comfortable diving into technical detail, interviewing subject-matter experts, and shaping raw information into polished documentation and training assets that reduce friction, improve operational readiness, and increase organizational alignment. The majority of this role’s work is focused on internal operations and training content, with secondary support for customer-facing materials.

Responsibilities :

  • A successful Technical Writer will support Lightedge’s documentation and training ecosystem by :

Developing and maintaining documentation :

  • Create and update process documentation, standard operating procedures (SOPs), runbooks, responsibilities matrices, RACI charts, service / process overviews, knowledge base articles, and customer-facing technical content as needed.

    • Documenting services and operations :

  • Partner with Engineering, Operations, and Product to document Lightedge services and platforms, including provisioning steps, dependencies, SLAs, escalation paths, monitoring / maintenance expectations, and support workflows.

    • Supporting technical training development :

  • Work with the Education Services team to produce content for technical training courses, job aids, onboarding materials, and learning assessments (including materials suitable for SCORM packaging and delivery through an LMS).

    • Owning documentation standards :

  • Define and maintain style guides, formatting standards, versioning practices, and review workflows to ensure consistency, traceability, and quality across all documentation assets.

    • Collaborating with SMEs :

  • Interview engineers, architects, operations staff, trainers, and support teams to extract accurate information and turn it into digestible written material, diagrams, and process flows.

    • Translating complexity for different audiences :

  • Convert deep technical concepts into content tailored to the audience (e.g., NOC / SOC, support staff, implementation teams, partners, or customers) without sacrificing precision or correctness.

    • Managing documentation tools and repositories :

  • Administer and improve documentation repositories (e.g., SharePoint, Confluence, ServiceNow Knowledge, LMS), ensuring content is searchable, logically organized, access-controlled, and aligned with Knowledge-Centered Service (KCS) practices where applicable.

    • Maintaining the documentation lifecycle :

  • Track and coordinate updates tied to product and service changes, audits, compliance requirements, and operational adjustments; ensure documentation remains in sync with the official service catalog and training curriculum.

    • Ensuring accuracy and quality :

  • Review and edit content created by technical teams for clarity, structure, flow, and adherence to established standards; coach contributors on effective documentation practices.

    • Contributing to cross-team initiatives :

  • Assist Support, Product, and Marketing teams with technical content needs (such as diagrams, process flows, FAQs, and service descriptions), primarily to ensure technical accuracy and alignment with current services and operations.

    • Driving continuous improvement :

  • Identify documentation gaps, duplications, and process pain points; propose and implement improvements that reduce tribal knowledge, shorten time-to-competency, and improve operational efficiency.

    • Experience :

  • 3–5+ years of experience in Technical Writing, Documentation Management, or a related discipline within a technology-driven organization.
  • Proven ability to write clearly for both technical and non-technical audiences, translating complex concepts into accessible documentation.
  • Experience creating structured materials such as SOPs, runbooks, service / product guides, responsibilities matrices, RACIs, process documentation, training manuals, and knowledge base content.
  • Ability to conduct SME interviews, research technical subjects, analyze diagrams or architectures, and validate accuracy through hands-on review when appropriate.
  • Strong organizational skills with experience managing documentation repositories, version control, and structured content workflows.
  • Strong written and verbal communication skills with excellent attention to detail, consistency, and clarity.
  • Familiarity with cloud, networking, security, or data center technologies is strongly preferred.
  • Experience with Microsoft 365; familiarity with tools such as Confluence, SharePoint, Visio or other diagramming tools, LMS platforms, and collaboration systems is a plus.
  • Experience working with operations, support, NOC / SOC, or implementation teams and understanding their documentation and training needs.
  • Ability to collaborate effectively across departments and manage multiple documentation projects simultaneously in a fast-paced environment.
  • Experience with ServiceNow Knowledge Management, the KCS framework, and SCORM (including SCORM development or packaging experience) is highly beneficial.
  • Proven ability to influence without formal authority—driving adherence to documentation standards and timelines across Engineering, Operations, and Support teams.
  • Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

    • With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.