Technical writer Jobs in Laredo, TX

Job Description

Scope of Position
The Compliance Support Specialist proactively assists in enforcing Expeditors brokerage operational import standards, policies and procedures. Supports our Vision and Mission Statement, making our promise real to all our employees and customers.

Key Deliverables

•Proactively monitor the following key metrics to achieve the expected results:

• Operational Performance: IDMA – 100% files audited following CHQ guideline at AUT or AUR

Personnel responsibilities:

• Commit to exemplify and Teach Our Culture, Mission and Goals and 10 Critical Success Factors.
• Complete 52 hours training per year (4.33 per month) and all mandatory training timely.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.
• Ensure local policies are being followed by team members.
• Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the team, department and corridor.
• Ensure that company controls, policies, procedures, processes are understood and complied.
• Actively participate in department meetings
• Effectively assist with projects and tasks to contribute to department TBP goals.

Key Responsibilities:

• Perform consistently at the highest level (Product OPA Audit Result).
• Ensure strong knowledge and proper use of all Expeditors’ systems and tools as applicable.
• Maintain professional and courteous conduct at all times, especially when engaging with CBP, CEE or customers on behalf of Expeditors via phone or email.
• Monitor service execution within the Compliance department, assisting our relentless pursuit of efficiency and operational excellence:Performance: Ensure oversight, including self-assessments and daily, weekly and monthly performance monitoring so that issues (root cause) are resolved proactively Inbond dashboard, Customs forms, Protests, Entry Resolution and IDMA.Actively make recommendations and participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service.
• Conduct daily reviews via IDMA (Import Daily Monitoring Application) in accordance with Expeditors’ Import Daily Monitoring Program.
• Ensure branch implementation of CHB Import SOP procedures related to Import Customs regulatory compliance.
• Review all the Powers of Attorney received by the branch for validity, and review attached Importer Questionnaire for completeness; upload valid POA and the Importer Questionnaire into the POA Tool.
• Monitor POA expiration dates, communicate and follow up with CHB accordingly.

Customs Bonds

• Review all Custom Bond Applications sent to the branch for accuracy, work with Bond Writer via CHQ for review and approval.
• Manage all Bond renewals. Notify Brokerage team of any upcoming renewals and follow up on responses.

Antidumping and Countervailing Override Audits based on CHQ required percentage.

• Audit any ADD/CVD overrides that were issued for the prior day.
• Report audit findings to Brokerage team and ensure required backup is uploaded to e.doc.

Inquiry Tracking Database

• Monitor all inquiries made from CBP or CEE directly to CHQ via the Inquiry Tracking Database.
• Re-assign all Inquires in a timely manner as needed to the designated owners and follow up until inquiry is completed and resolved.

•Provide guidance to the Brokerage team on system troubleshooting.

•Monitor TIB report of TIB extensions and due dates, communicate and follow up with CHB accordingly.

•Written Requests to US Customs and Centers of Excellence and Expertise for entry resolution:

• Requests for Entry Arrival, Entry Cancellation, Entry Deletion, and Explanation Letters.
• All written requests and email verbiage to US Customs and Centers of Excellence and Expertise are expected to be professionally documented and timely executed.
• Monitor Customs entry rejections (7501) in a spreadsheet format (entry rejection report).

Ensure proper use of the Statement Management Reports, including:

• Manage Documents Required (upload via DIS).
• Census Warnings.
• Follow up with Brokerage team on accuracy and timely completion of all pending items.
• Provide guidance to Brokerage Team on any concerns or questions regarding Statement Process or problem entries.
• 100% compliant requirements of the company’s process and system deployments.

Trainings:
•Deliver Import Compliance Trainings topics to strengthen the knowledge of our Brokerage team.

•Conduct training sessions on a regular basis for the entry personnel via the "Brokerage Boot Camp".

• Ensure new hires understands the material and provide guidance where there is a gap in understanding.
• Provide the necessary material to ensure new hires have a basic understanding of systems and processes.

Training topics should be based on the following:

• Issues apparent on Customs rejection Spreadsheet.
• Problems discovered during the daily reviews (IDMA).
• New Customs/Partnered Government Agencies (PGA) developments and procedures.
• Identify Trainings needs as a result of the assessments to Agents and Leads.

•Facilitate and report government agency visits to Regional and CHQ Compliance in accordance with Expeditors’ Government Visit Guidelines.

•Work with Brokerage department to promote how Expeditors’ Customs compliance structure drives savings and efficiencies for customers.

•Monitor and support the use of the Import Declaration Monitoring Application (IDMA).

•Communicate with Brokerage team information related to PGA (Partnered Governments Agencies) related developments: Customs Pipeline or Bulletins, HTSUSA, Customs info and Explanatory Notes.

•Escalate necessary issues to Compliance Import Manager, Shared Service Manager or Brokerage Manager as needed.

Compliance Responsibilities:

• Understand and adhere to all internal controls.
• Promote integrity and compliance with all company policies and regulations.

Security, Health & Safety:

• Immediately report any unsafe conditions or incidents to the Branch’s Health and Safety representative.
• Promote a safe and secure work environment for all employees.

Finance

• Understand and follow credit policy 100% of the time.

Qualifications

To be the most effective in this position we are looking for the following skills and experience:

• Education : Bachelor's degree in Business Administration or related field (Preferred)
• 3+ years' experience in import brokerage
• Import Clearance Specialist Certifications, preferred
• Customs Broker license (U.S.) or similar non-U.S. country license, preferred.
• Familiar with Expeditors’ system (CFIT) and required tools.
• Customer Satisfaction oriented
• Interpersonal and communication skills, ability to communicate at all levels written and oral communication, presentations.
• Ability to relate and influence employees at all levels.
• Ability to communicate with government agencies.
• Ability to complete work within standard procedures, guidelines and office policies.
• Self-driven personality.
• Commitment to Exemplify our culture at all times.
• Ability to facilitate compliance related trainings.
• Hands on knowledge of Operational Process Standards desk procedures (OPS)
• Strong understanding of 19 CFR (Parts 1 – 199) and the HTSUSA
• Research skills and problem-solving skills.
• Computer skills, including knowledge of all Microsoft Office applications (MS Office – Word, Excel, Access, Power Point, One Note).
• English and Spanish fluency, written and verbal