Technical writer [h1.location_city]

The Report Specialist creates and compiles the company's final product (report and / or letter) using preapproved templates that detail the testing performed at Nelson Laboratories, LLC (NL). This job is more complex than "data entry" and may require interpretation of data. This role is responsible for balancing quality, accuracy and prompt / timely completion of the final product by having a central departmental focus to ensure appropriate consistencies across multiple tests.

Essential Duties : General :

• Type, review, process, and perform corrections on all final report types
• Prepare letters, preliminary results and raw data, as needed
• Meet quality expectations of the team
• Initiate and ensure amended / duplicate report requests are being processed in a timely manner
• Process template requests : continually improve FRTs for team efficiency
• Act as a subject matter expert (SME) of the department, and have a strong knowledge base of other departments

Continuous Improvement (Kaizen) :

Recommend and advocate applicable process improvements of job and customer service efforts

Anticipate new challenges and develop creative solutions to address them

Project Management :

Regularly work with and communicate updates to Managers to identify, prioritize, and review projects

Manage projects from start to completion, as applicable

Regulatory Compliance

Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.).

Know and follow company policies and procedures.

Complete required training on time.

Professionalism

Attend work regularly and reliably.

Adhere to all policies and procedures.

Perform other duties as assigned

Core Values :

Integrity

Customer Focus

Excellence

People

Safety

Competencies of this position

Data entry and interpretation skills

Basic math, such as rounding and significant figures

Effectively prioritize tasks and budget time to meet completion deadline(s)

Multi-task and be self-motivated

Attention to detail

Proofreading, revising, and editing skills

Demonstrate typing at a minimum of 50 wpm with ≥90% accuracy (best out of three)

Proficient at 10-key

Internet search abilities

Proficiency with Microsoft Office products (e.g., Word, Excel, Outlook, CRM, etc.) and MasterControl™

Verbal and written communication skills - follow or relay information and status

Internal customer service skills

Team-focused - participate willingly, ability to contribute independently and through the team to meet goals and deadlines, demonstrate teamwork, and actively participate in team interactions

Results-focused - deliver product at a required time, cost and quality

Demonstrate initiative - recognize areas for improvement and needs of the team

Work Environment :

This job operates in a professional office and laboratory environment. This role routinely uses standard office equipment such as computers, keyboards, computer mouse, telephones, photocopiers, projectors and file cabinets. Wear personal protective equipment such as lab coats, safety glasses, gloves, facemasks, as applicable.

Physical requirements :

Must be able to spend up to 95% of scheduled shift sitting at a desk on a computer and the remaining time standing or walking. This position may require occasional lifting of up to 10 lbs. To avoid experiencing symptoms of discomfort, minimal levels of adequate visual skills are necessary, such as accommodation (eye-focusing ability : view small details (misplaced period, etc.)) and binocular vision (coordination of both eyes : depth perception).

Education and experience requirements :

Minimum of 18 years of age in addition to a High School Diploma or equivalent. Previous office and customer service experience is preferred.The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 8 of the top 10 global pharmaceutical companies.

Sotera Health goes to market through its three best-in-class businesses - Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries. Learn more about Sotera Health at soterahealth.com.