Technical writer Jobs in Santa Ana, CA

Technical Account Manager

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Precision 360 is a division of Morris Group, Inc. (MGI). MGI is a privately held company that owns and operates eighteen divisions that supply high precision machine tools and related technology to manufacturers throughout North America. It is also the largest machine tool distribution company in the eastern half of the United States, and the exclusive source for Tsugami Precision CNC Lathes, Vertical Machining Centers, Horizontal Machining Centers, and Multi-tasking machines in North America. The firm's headquarters is in Windsor, Connecticut.

In 1978, the company became the exclusive North American source for Precision Tsugami machine tools, and since then the division's only mission has been to enhance and promote Tsugami CNC machine tools and innovative engineering solutions in the U.S (United States), Canada, and Mexico.

Summary of Responsibility:

As a Technical Account Manager, you will be the primary point of contact for our existing customer base within your assigned territory. You will be responsible for nurturing customer relationships, ensuring their satisfaction, uncovering new projects and capital opportunities in the current Tsugami accounts, and supporting the implementation of new equipment. Your role is critical in fostering long-term partnerships and driving revenue growth within our current accounts. The ideal candidate will have a strong technical background in CNC machining, excellent communication skills, and a passion for customer success. You will work closely with Sales Executives and other internal teams to provide seamless service and support to our customers.

What You Will Contribute:

• Develop and maintain strong, long-lasting relationships with customers across multiple levels within their organizations, including shop floor personnel, programmers, engineers, purchasing, and senior management.
• Act as a trusted advisor to customers, understanding their needs and challenges and providing solutions that improve their productivity and profitability.
• Proactively visit customer sites on a regular cadence to assess their satisfaction, identify opportunities for improvement, and uncover potential projects.
• Use a conscientious approach to identify and solve our customer's challenges.
• Collaborate with Sales Executives to develop and execute current account plans that align with customer goals and our company's sales objectives.
• Support the sales process by providing technical expertise and product knowledge to customers and Sales Executives as needed.
• Lead the implementation process for new equipment orders, including planning, customer communication, coordinating with vendors, overseeing on-site machine arrival, scheduling installation service dates, and coordinating engineer training on the customer floor.
• Work with our productivity team to assist customers with ordering tooling, accessories, and other shop needs.
• Meet or exceed annual sales quota for tooling and shop needs sales to current accounts.
• Stay current with new Tsugami products, technologies, and industry trends through ongoing training and professional development.
• Attend industry events and supplier training seminars to stay current with new products, processes, and technologies.
• Collaborate with Morris' engineering, capital equipment sales, contracts, service, and management teams.
• Maintain a high degree of integrity and professionalism that safeguards the trust and confidence of customers and colleagues.

Other Functions:

• Perform related duties as required.
• Travel will be less than 50%

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications and Competencies:

• Minimum 5 years of machine tool experience. Swiss machining experience preferred.
• Preference for candidates with experience reviewing and processing part prints, fixturing strategies, and tooling selection.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong technical knowledge of CNC machining principles and practices.
• Self-motivated and capable of operating with minimal direction.
• Candidate must bring a strategic approach to all work and creativity for solving challenges.
• Ability to work in a fast-paced environment and balance multiple priorities.
• Ability to excel in a team environment as well as when working independently.
• Excellent verbal and written communication skills.
• Ability to optimally present products and solutions to customers in one on one and group settings.
• Prior experience working with various levels of employee and management.
• Intermediate to sophisticated knowledge of Microsoft Office suite and other related business programs.
• Prior experience in public speaking or presentation.
• Prior successful experience in project management.
• Position requires access to reliable transportation, a valid U.S. driver's license, and a clean driving record.
• A current U.S. passport (Preferred, but not required)
• Daily travel throughout the assigned territory with occasional long distance or overnight travel required

What's in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Mental and Physical Requirements:

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong handeye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.