Technology coordinator h1.location_city

IT Support Intern - ICBD - Downtown Fort Lauderdale, FL HQ

$18 - $22 /hour + College Credit

Duration: 8-12 weeks

Schedule: 30-40 hours per week - on-site in our Fort Lauderdale Corporate Office Monday-Friday

About ICBD

ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond.

We own and operate a growing portfolio of high-performance businesses united by a shared commitment to people, operational excellence, and long-term value creation. But we’re not just building businesses—we’re building a legacy of leadership, innovation, and purpose.

Joining ICBD means you'll be part of the team behind some of the fastest-growing companies in healthcare, technology, and business services. We are proudly self-funded, committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner.

Our most visible success is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.

The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence:

• ABA Centers – The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas.
• GateHouse Treatment – A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services.
• Marquis MD – A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.
• Exact Billing Solutions – Innovative revenue cycle management and advanced billing support systems for healthcare providers.
• Curative AI – A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, scheduling, medical documentation, clinical and diagnostic support, and more.
• The Christopher M. Barnett Family Foundation – The philanthropic heart of ICBD, advancing programs that address autism care, food insecurity, homelessness, women’s empowerment, and underserved children.

Recognition & Awards

At ICBD, our commitment to operational excellence, ethical leadership, and transformative care has earned us recognition across industries. Our portfolio companies and leadership team have been honored with multiple awards, including:

• Inc. 5000 – 5th Fastest-Growing Private Company in America (2024).
• Financial Times – #1 on "The Americas' Fastest Growing Companies."
• EY Entrepreneur Of The Year® U.S. Overall.
• South Florida Business Journal’s Top 100 Companies.
• Florida Trend Magazine's 500 Most Influential Business Leaders.
• Inc. Best in Business, Health Services.

About the Role

The IT Support Intern will support IT Service Desk operations and device lifecycle management while gaining hands-on experience in technical support and IT operations.

This role provides exposure to real-world IT service management practices, including ticket triage, user onboarding and offboarding, hardware inventory tracking, and process documentation. The intern will work under supervision to support ongoing initiatives and contribute to improving service efficiency and documentation within the IT function.

The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

Key Responsibilities

• Assist with IT Service Desk ticket triage and documentation
• Support user onboarding and offboarding processes
• Assist with hardware inventory tracking and device management
• Support documentation of IT processes and workflows
• Assist in updating knowledge base articles for recurring issues
• Work within systems such as ServiceNow, Azure AD, Intune, and Office 365
• Support ongoing efforts to improve ticket response times and service efficiency
• Assist with ad hoc IT-related projects as needed

Requirements

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT support concepts and troubleshooting
• Familiarity with Windows, Office 365, and user account management
• Strong organizational skills and attention to detail
• Ability to follow processes and document work clearly
• Strong communication skills
• Interest in IT operations or service management
• Willingness to complete onboarding requirements, including background screening and NDA

Benefits

Internship Requirements

• Must be eligible to receive academic credit through an accredited college or university
• Documentation from the academic institution may be required prior to the start of the internship
• Internship schedule: Monday through Friday, up to 5 hours per day (schedule to be coordinated with academic requirements)

At ICBD, we believe leadership, innovation, and purpose go hand in hand. Be part of a team where your work drives lasting impact and your career reaches new heights.

ICBD participates in the U.S. Department of Homeland Security E-Verify program.