Technology director [h1.location_city]
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Technology director • winston salem nc
- [promoted]
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Golden Harmony IncForsyth County, NC, US- [job_card.full_time]
Job Description
Job Description
Golden Harmony Home Care, a locally owned and operated agency, was founded by Jen Stengl, who, through her personal experience caring for her own mother, gained a deep understanding of the importance of care and compassion. At Golden Harmony, we believe home care is more than just assisting seniors with daily activities, it’s about fostering genuine connections and meaningful relationships with our clients. Now, over five years later, Golden Harmony continues to provide exceptional care to seniors in North Carolina.
Position Overview
Golden Harmony Home Care is seeking a dynamic and results-driven Branch Director to join our team. This pivotal role will establish and grow Golden Harmony in Forsyth County and surrounding areas. They will be responsible for establishing the Golden Harmony office, hiring and developing the core operations team, develop relationships in the community with referral partners and educating them on the services Golden Harmony provides. The Branch Director will have the opportunity to impact the lives of seniors, families, and a dedicated care team with a company committed to quality and compassion.
Key Responsibilities
- Lead and oversee all branch operations to ensure excellent, compliant care and service delivery
- Recruit, onboard, and retain top-notch office and front-line team members
- Promote effective communication and a supportive workplace culture
- Drive branch growth through sales, marketing, and excellent customer service
- Support fiscal planning, budgeting, billing, payroll, and collections
- Guide staff training and professional development
- Direct continuous quality and performance improvement initiatives
- Handle escalated client concerns, conduct investigations, and ensure client satisfaction
- Maintain clear, ongoing communication with Golden Harmony’s executive leadership
- Stay on call after hours to address urgent needs within the branch
Key Competencies and Attributes
Qualifications
Physical & Work Environment Requirements