Technology manager [h1.location_city]

Student Success Technology Manager

Reporting to the Vice President of Student Affairs, the Student Success Technology Manager provides leadership, coordination, and daily operational management of Spokane Falls Community College's Customer Relationship Management (CRM) system and Student Success Tool (SST). The manager ensures both systems are effectively implemented, utilized, and integrated into recruitment, retention, and student support processes. The role collaborates with college leadership, faculty, and staff to build sustainable processes, improve communication workflows, and support data-informed decision-making. This position makes recommendations to Cabinet, including recommending personnel roles and responsibilities to utilize, maintain, and develop content in the CRM and SST. This position develops and implements related training, documentation, reporting, and continuous improvement strategies. The manager will build communications, events, applications, and data reports as well as train staff on the utilization, maintenance, and development of the CRM and SST. This position participates on designated committees and workgroups to support and advance the mission, goals, and strategic priorities of the college.

Provide daily operational management and oversight of both the CRM and Student Success Tool, including configuration, content development, communication workflows, reporting, and user support.

Serve as the college's primary subject matter expert and point of contact for both systems, supporting recruitment, onboarding, advising, retention, and student engagement efforts across the college.

Build, monitor, and evaluate CRM and Student Success Tool campaigns, messaging, events, applications, and analytics; prepare progress and outcome reports for the VPSA and Cabinet.

Develop and maintain system queries, data pulls, automated communication rules, and integrations across student information and engagement systems to ensure data accuracy and operational effectiveness.

Develop and deliver training for faculty and staff on appropriate and effective use of both systems, ensuring consistent adoption and alignment with college processes.

Establish and maintain strong communication with partners across Student Affairs, instruction, marketing, and district-wide technology teams to ensure coordinated and effective use of student engagement technologies.

Lead the SFCC implementation team(s) for the CRM and SST and participate in district-wide planning