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1544 - IP Technology Specialist - Technology
WilmerhaleBoston, MA, United StatesIT Technology Support Specialist
Bay State MillingQuincy, MA, United States- serp_jobs.job_card.full_time
Job Title : IT Technology Support Specialist
Department : Technology D450
Reports To : Infrastructure Manager
FLSA Status : Exempt (Salaried)
Pay Range : $60,000-$75,000 per year
DESCRIPTION : The IT Technology Support Specialist plays a critical role in ensuring the smooth operation of IT systems and providing exceptional technical support to end-users. This individual will be responsible for troubleshooting hardware and software issues, managing support tickets, and assisting with the deployment and maintenance of technology solutions across the organization.
KEY RESPONSIBILITIES
- Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and other peripherals.
- Respond to and resolve help desk tickets in a timely and professional manner.
- Install, configure, and maintain hardware and software systems.
- Assist with onboarding and offboarding of employees, including provisioning and deprovisioning of accounts and devices.
- Support remote users with VPN, Microsoft environments, and collaboration tools.
- Maintain accurate documentation of support procedures, asset inventory, and user guides.
- Collaborate with IT team members on projects, upgrades, and system improvements.
- Ensure compliance with IT policies, security standards, and data protection protocols.
- Escalate complex issues to appropriate internal or external resources when necessary.
QUALIFICATIONS :
TRAINING AND EXPERIENCE :
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.