Technology support specialist serp_jobs.h1.location_city

Technology Support Specialist

Location : Scottsdale, AZ (This is not a remote role. This is an in-office role working normal business hours)

Our client is a leading professional services firm in the financial and human capital space, specializing in equity compensation, financial reporting, and executive pay advisory. The firm serves a broad range of public and private companies, delivering technical expertise in valuation, accounting compliance, and compensation strategy. With a deep belief in the strategic role of compensation, the firm delivers tailored solutions aligned with clients' award types, compliance needs, and systems.

Our client is seeking a Technology Support Specialist who provides technical assistance and hands-on support for end users across all areas of IT operations. This role is responsible for help desk services, user onboarding and offboarding, equipment setup, and system maintenance. The Specialist works collaboratively with senior IT professionals to ensure a seamless technology experience and plays a key role in maintaining operational efficiency and service quality.

This position is ideal for a motivated, detail-oriented individual eager to grow their technical skillset and learn a broad range of technologies in a fast-paced, mentoring-rich environment. The role requires on-site presence five days a week.

Responsibilities :

• Provide first-level technical support to end users through phone, email, or in-person interactions, ensuring timely resolution of hardware, software, and network issues.
• Partner with managed service providers (MSPs) and senior IT staff to troubleshoot and resolve escalated technical concerns.
• Manage onboarding and offboarding processes, including user account setup, permissions management, workstation configuration, and equipment recovery.
• Perform physical tasks such as hardware installation, workstation setup, and office technology configuration (monitors, desktops, cabling, displays).
• Take ownership of technical issues from identification through resolution, maintaining clear communication and documentation throughout.
• Develop, document, and maintain standard operating procedures (SOPs) and contribute to an organized internal knowledge base.
• Support system administration functions in tools such as Active Directory, Microsoft 365, JIRA, InTune, Jamf, and VPNs.
• Assist with inventory management, ensuring IT assets and equipment are properly tracked, documented, and maintained.
• Provide basic user training and promote technology best practices to enhance efficiency and security awareness.
• Collaborate closely with IT leadership and internal teams to continuously improve technical processes and service delivery.
• Perform other duties as assigned.

Qualifications :

Benefits :

Equal Opportunity Employer

MOGEL and our clients are committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on job-related criteria and made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We value and celebrate diversity and are committed to creating an inclusive environment for all employees.

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