Technology support specialist serp_jobs.h1.location_city
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Technology support specialist • usa
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The IT Service Desk Agent provides technical support for authorized IT devices, systems, and applications across business operations.
Acting as the first point of contact, the agent ensures timely r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
In Albemarle County Public Schools we work together as a team to end the predictive value of race class gender and special capacities for our childrens success through high-quality teaching and lea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Capstone is seeking an experienced on-site Corporate IT Support professional to take responsibility for providing technical assistance to computer system users.
The position involves communicating, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Department of Juvenile Justice.The Virginia Department of Juvenile Justice (DJJ) protects the public by preparing court-involved youth to be successful citizens.
DJJ is committed to excellence in pu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Are you a hands-on technology expert who enjoys solving complex problems and leading others toward innovative solutions San Diego State University is looking for a Lead Technology Support Specialis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Erie, PA, Pittsburgh, PA, Trumbull, OH, and Clearfield, PA.The technician will travel between multiple locations, so reliable transportation and a valid driver’s license are required.Travel : Up to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
OPEN TO THE GENERAL PUBLIC AND DISTRICT EMPLOYEES.THE ELIGIBILITY LIST WILL BE GOOD FOR SIX (6) MONTHS.WE ARE ONLY ACCEPTING ONLINE APPLICATIONS FOR THIS RECRUITMENT.
APPLICATIONS CAN ONLY BE COMPLE...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
CSUN strives to be a destination workplace where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
MICDS has a rich and distinctive history spanning more than 150 years.A leader in independent education, MICDS is a college-prep, coeducational school for grades JK-12.
Our mission is to help studen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Join Our Team at The Center for Effective School Operations (CESO)!.At CESO, we believe its time to reimagine education.We are a team of curious thinkers and experienced problem solvers passionate ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
If you are unable to complete this application due to a disability contact this employer at.Options Counseling and Family Services founded in 1991 in Florence Oregon has since expanded to serve fou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Variable shifts including evenings, weekends, and holidays.The role centers on providing exceptional customer service, resolving technical issues efficiently, and supporting enterprise hardware and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Minimum 2 years relevant work experience.Serve as the primary Tier I technology support contact for the Department of Technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES : .Provide proactive customer se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
THIS IS AN OVERNIGHT SHIFT FROM.IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our custome...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
The IT Support Specialist II provides advanced technical support for end-users, systems, hardware, and applications.This role serves as an escalation point for Tier I support, performs more complex...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Tell us about a friend who might be interested in this job.All privacy rights will be protected.Associates degree in computer science or related field or comparable experience;.This includes provid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Ziegler CAT has a full-time, Technology Support Specialist opening.This position will provide technical support to Ziegler's customers, field service technicians and sales staff regarding current t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
CSUN strives to be a destination workplace where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Start a meaningful career as a Technology Support Specialist / Technology Implementation and Support Specialist at Vista Prairie Communities, Assisted Living and Memory Care!.Make a difference in s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Compunnel Inc.Corning, NY, United Statesjob_description.job_card.variable_hours_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionPreferred : Associate Degree in IT or relevant professional certification. Required : High School Diploma or GED. Minimum 2 years of IT Helpdesk or Service Desk experience . Excellent time management and multitasking abilities. Strong customer service skills , preferably in a call center or technical support environment. Detail-oriented, organized, and capable of handling shifting priorities. Solid technical knowledge of computers, mobile devices, and common software platforms. Effective communication , interpersonal skills, empathy, and patience. Fluent in English (verbal and written). Team player with a self-motivated and positive attitude. Proficiency in Microsoft Windows 11 , O365 , and Teams . Experience with ServiceNow , Cisco VPN , Citrix , Finesse , or similar systems. Familiarity with Active Directory Administration , Azure , and Symantec Endpoint Protection . Troubleshooting experience with Outlook , printing , display issues , network connectivity , and browser support (Edge, Chrome) . Ability to configure and distribute corporate mobile devices . Experience with remote support tools (e.g., LogMeIn or similar). Software installation / configuration (Adobe products, custom tools). Understanding of asset management and software deployment (e.g., MEMC). Strong documentation and quality assurance habits. Must comply with company IT policies, attendance, and performance standards. Hybrid schedule and on-site days determined by management. Must maintain confidentiality and adhere to data security requirements.
Position Summary
The IT Service Desk Agent provides technical support for authorized IT devices, systems, and applications across business operations. Acting as the first point of contact, the agent ensures timely resolution of technical issues through phone, chat, and walk-up channels, while maintaining high service quality, documentation standards, and adherence to IT policies and procedures.
Key Responsibilities
- Respond promptly and courteously to user inquiries via phone, chat, walk-up, and ticketing systems.
- Use ServiceNow or similar tools to manage, document, and track incidents and requests throughout their lifecycle.
- Follow established IT policies and processes, including Incident Management, Request Fulfillment, and Knowledge Management.
- Execute Knowledge Base (KB) articles to diagnose, troubleshoot, and resolve user issues; provide feedback for KB improvement.
- Communicate proactively with end users to manage expectations and ensure timely ticket updates.
- Collaborate with vendors and internal IT teams for effective issue resolution.
- Monitor service queues and route tickets appropriately to specialized support teams.
- Meet or exceed service desk performance metrics and SLA requirements.
- Report recurring or widespread technical issues to leadership.
- Participate in daily team collaboration and knowledge sharing.
- Complete all administrative and reporting tasks accurately and on time.
- Handle and route corporate calls as needed.
Education Requirements
Experience Requirements
Required Skills
Desired Skills
Additional Information