Telecom sales [h1.location_city]

The Telecommunications Analyst is responsible for ensuring the integrity, deployment, and maintenance of the company’s cloud-based IP telephony voice communication systems, including softphones, call centers, and PoE desk phones. This role encompasses managing day-to-day changes, onboarding, offboarding, and projects related to VoIP initiatives. It also involves planning technology roadmaps, configuring, and optimizing all VoIP and cloud-based telephone systems and services, both internally and those integrated with Internet-based services.

Hours : Monday-Friday between : am- : pm. Occasional after-hours and weekend support based on system maintenance and upgrades. Primary work location is onsite in St Paul, MN with some travel to Gillette's other locations within the Twin Cities.

The Telecommunications Analyst works closely with other Information System teams and departments to integrate telecommunications systems with other technology and applications. This position maintains comprehensive documentation of telecommunications systems and activities, providing regular performance and status reports to management.

Additionally, the role provides comprehensive support for various communication technologies within the organization. This includes managing and troubleshooting voice products, mobile devices, audio-visual equipment, and other wireless communication tools. The analyst supports platforms such as Microsoft Teams and PerfectServe ensuring the smooth operation of contact centers and desk phones. Maintaining Service Level Agreements (SLAs) to ensure telephony functions meet business expectations is crucial, highlighting the importance of reliability and efficiency in communication systems. This multifaceted role requires both technical expertise and a strong understanding of business needs.

Compensation & Benefits

The annual salary range for this opportunity is $, / annually to $, / annually, with a median salary of $, / annually. Pay is dependent on several factors including relevant work experience and internal equity. Salary is just one component of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package, including a retirement saving match, tuition and certification reimbursement, paid time off, and health and wellness benefits for . FTE and above.

Primary Job Responsibilities

Application Support :

• Coordinate installation and support for telecommunications infrastructure and associated software, including AV, Faxing, call centers, paging, and any other telephony application or
• Configure, test, maintain, monitor, and troubleshoot end-user telecommunications hardware, telephony devices, and voice / data hardware products.
• Prioritize and respond to incoming tickets, calls, pages, and emails concerning equipment and phone or line connectivity issues.
• Assist in coordinating with vendors for installation planning and maintenance of network cabling, wiring, and cabling needs.
• Maintain and update our faxing solution, helping with training guides and customer troubleshooting.
• Oversee all paging applications and train customers.
• Conduct annual meetings with departments to review telephony programming, configurations, and volume.
• Monitor and analyze system performance data to identify areas for improvement.
• Maintain Telephony Inventory
• Design, develop, and implement AV conferencing systems for various platforms.
• Provide technical guidance and support to end-users.

System Configuration and Customization :

Application Maintenance and Upgrades :

Strategy and Planning :

Qualifications

Required

Knowledge, Skills, and Abilities

Preferred

At Gillette Children’s, we foster a culture where every team member feels a sense of belonging and purpose. We are dedicated to building an environment where all feel welcomed, respected, and supported. Our values are embedded at the heart of our culture. We act first from love, embrace the bigger picture, and work side-by-side with our patients, families, and colleagues to help every child create their own story. Together, we work to ensure patients of all backgrounds and abilities reach their full potential.

Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.

To learn more about working at Gillette Children's, please visit .

Gillette Children's participates in the Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit for further details regarding e-verify.