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Telecommunications • lynn ma
Telecommunications / Operator Job at Massachusetts Eye and Ear Infirmary - MEI i
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Massachusetts Eye and Ear Infirmary - MEIBoston, MA, United States- [job_card.full_time]
Overview
Responsible for facilitating proficient operation of a hospital communication system.
Essential Functions
- Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.
- Handle both incoming and outgoing calls with speed and accuracy.
- Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
- Act as central control for mobile pagers, take and relay messages as required.
- Respond to various alarm systems located at the switchboard.
- Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
- Compile on-call information for hospital personnel and all meetings scheduled in the building.
- Resolve basic discrepancies and refer all others to the appropriate department.
Education
High School Diploma or Equivalent required
Experience in lieu of degree : No
Experience
Customer service or call-center experience 2-3 years preferred
Knowledge, Skills and Abilities
Physical Requirements
Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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