Telephone operator [h1.location_city]

Primary Responsibilities :

• Receives incoming calls from contracted clients Assess patient's current health status and recommends appropriate level of care based on clinical judgment, evidenced based guidelines and clinical protocols Develops plan(s) of nursing service appropriate to the patients’ health care needs Demonstrates knowledge of medications.
• Telephone communication skills with appropriate phone etiquette necessary Must have the ability to make critical independent decisions and prioritize appropriately.
• Document all calls and actions taken into the patient’s medical record Utilizes technology as appropriate to meet the requirements of the job functions.
• Communicates to the health care team members the outcome of the assessment / reassessment to ensure appropriate follow up occurs based on the needs of the patient care.
• Displays an exemplary level of patience, courtesy, and flexibility.
• Interacts with patients, physicians, and staff in a manner conducive to maintain positive relationships and to meet the goals and objectives of the agency.
• Adheres to ethical, legal / regulatory and accreditation standards Assumes responsibility for his / her own education, using formal and informal resources that contribute to professional self‐growth.
• Consult with administrator for issues or requested services outside scope of practice or requiring assistance in performing Must be detail oriented and able to multitask Performs other duties as assigned.

Qualifications :

• AAS in Nursing, Bachelor’s Degree in Nursing or related fields preferred, not required Unrestricted New York State Licensed RN with a minimum of two years of experience as a clinical hospital nurse in an emergency room, critical care or med / surg, OR a minimum of two years’ experience in RN telephone triage in a primary care setting.
• Knowledge of OPWDD regulations recommended, not required Current BCLS required Current Infection Control Certificate required Must be proficient in using computer applications and using the internet.
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