Telephone triage nurse Jobs in Cary, NC

About Us

Since 2003, we've been assisting children, families and adults across North Carolina with their behavioral health needs. Carolina Outreach is a group of highly trained behavioral health professionals dedicated to promoting the emotional and physical well-being of our community in a safe and respectful environment.
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We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.
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We focus on helping our clients tap into and develop their inherent strengths with the goal of supporting the highest quality of life possible for all we serve.

About the Role

Carolina Outreach is seeking a Forensic Assertive Community Treatment (FACT) Registered Nurse to
deliver medical and psychiatric care to individuals with serious mental illness and co-occurring substance use disorders who are involved in the criminal justice system. As a Forensic ACT RN, you will provide medication management, health monitoring, crisis intervention, and care coordination while working closely with law enforcement, courts, probation/parole, and correctional healthcare providers to ensure continuity of care and successful community reintegration. This role emphasizes forensic treatment planning, risk assessment, and legal system collaboration to support justice-involved individuals.

Position Highlights:

• Administer and monitor medications, provide health education, and ensure adherence to prescribed treatments.

• Conduct health assessments and screenings to identify physical and psychiatric needs requiring medical or clinical intervention.

• Collaborate with criminal justice and behavioral health partners to coordinate medical and psychiatric care for justice-involved individuals.

• Support reentry and continuity of care for individuals transitioning from incarceration to community-based services.

• Participate in multidisciplinary team meetings, providing medical input, crisis support, and documentation in accordance with regulatory standards.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

This position is a fixed rate, with compensation aligned to role responsibilities, experience, and contract parameters.

• Compensation: $75,000

What You Can Expect

• Deliver care and medication management to people with serious mental illness and substance use disorders.
• Support health monitoring and crisis response through assessments, screenings, and urgent intervention.
• Work with the legal and criminal justice system (law enforcement, courts, probation/parole, and correctional healthcare) to coordinate care.
• Help with reentry and continuity of care, ensuring smooth transition from incarceration to community services.

Responsibilities

• Provide care and manage medications for people with mental health and substance use needs.
• Monitor clients’ health and respond to mental health or other urgent crises.
• Coordinate care with law enforcement, courts, probation/parole, and correctional services.
• Support clients returning to the community and connect them with ongoing services.
• Education:
  • Graduation from an accredited nursing program.
• Certification / Licensure Requirements:
  • Must be a Registered Nurse (RN) currently licensed to practice in the state of North Carolina.
  • Certifications: Crisis Prevention Intervention (CPI) certification required within 90 days of hire. CPR/First Aid certification required.
  • Valid Driver’s License and Reliable Transportation required.
• Experience / Knowledge Requirements:
  • Preferred: Experience in crisis intervention, emergency psychiatry, or correctional nursing.
  • Knowledge of criminal justice system processes, forensic risk assessment, and reentry planning.
  • Experience working with justice-involved individuals with mental illness and co-occurring disorders.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.