Telephone triage nurse [h1.location_city]

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

Clinical Nurse II

Job Location :

4825 Creekstone Drive, Durham, NC

Job Summary :

We are seeking a CLINICAL NURSE II in Pulmonary Triage at the Duke Health Engagement Center to be an integral member of the healthcare team and provide direct and indirect care to patients.

Job Duties and Responsibilities :

• Provide nursing triage, assessment and education to patients via telephone interactions and secure messaging.
• Manage patient needs including medication management, post procedure instructions and care coordination.
• Serve as a liaison to patients, family members and referring providers with guidance from pulmonary providers.
• Collect and analyze patient data, make recommendations for nursing care plans, evaluate nursing care provided, document and communicate appropriately nursing actions taken and patient responses.
• Delegate tasks and direct the activities of unlicensed care providers (schedulers, Medical Assistants and Staff Assistants).
• Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings.
• Participate in performance improvement and patient experience activities.
• Perform other related duties incidental to the work described herein.

Job Eligibility Requirements :

Job Hours :

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Essential Physical Job Functions :

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.