Telephone triage nurse [h1.location_city]

REGISTERED NURSE

Date : Jan 8, 2026

Req ID : 55101

Location :

Little Rock, AR, US, 72203

Category : AR DEPT OF HUMAN SERVICES

Anticipated Starting Salary : $75,245

Position Number : 22114297

County : Pulaski

Posting End Date : 01 / 19 / 2026

Anticipated Starting Salary : $75,245

Hiring Official : Melissa West

Job Summary : This position is responsible for receiving, reviewing and triaging complaints related to nursing homes and intermediate care facilities to ensure timely and appropriate action accordance to CMS. guidelines, state ad federal regulations. This position ensures complaint intakes are complete, accurately documented, and entered into designated databases, with priority concerns promptly escalated to leadership as required.

Must have skills :

Ability to answer telephone calls and take extensive notes, excellent written and verbal communication

Work well with a team and independently

Exceptional computer skills and knowledgeable with Microsoft Office

Takes initiative, self starter, motivated learner

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series : Nurses – Career-path

Classification : Registered Nurse

Class Code : MNU06P

Pay Grade : MED05

Salary Range : $75,245 - $111,363

Job Summary

Registered Nurses (RNs) provide direct patient care in a variety of healthcare settings, including hospitals, clinics, and community health programs. RNs assess patient health, develop care plans, administer treatments, and collaborate with other healthcare professionals to deliver high-quality care.

Primary Responsibilities

Assess patient health, monitor vital signs, and document patient progress. Administer prescribed medications and treatments in accordance with medical orders. Develop, implement, and update patient care plans. Educate patients and families on health conditions and wellness practices. Participate in multidisciplinary care teams to plan and implement care strategies. Maintain accurate patient records and comply with health regulations.

Knowledge and Skills

Knowledge of nursing principles, practices, and procedures. Ability to perform physical assessments and recognize changes in patient condition. Proficiency in administering medications and treatments safely. Strong communication skills for patient interaction and team collaboration. Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Minimum Qualifications

Current Registered Nurse (RN) licensure in Arkansas.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure / Certifications

N / A OTHER JOB RELATED EDUCATION AND / OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market : Little Rock