Training director serp_jobs.h1.location_city

Director Of Store Training

The Director of Store Training is responsible for creating the training strategy for the store organization and will lead the Store Training team to design and implement training programs. Store training will include programs to support the customer experience, business operations, general operations, and management development for all store employees and multi-unit management. This position will play a key role in creating a store culture where employees feel supported in their continued growth and development. The key to success in this position is the ability to work collaboratively with the store organization, corporate business partners and external vendors in a fast-paced environment remaining flexible, resourceful, and efficient. This position reports directly to the Vice President of Store Operations.

Duties and Responsibilities

Assess training opportunities and data to create a training strategy and lead the implementation.

Manage and develop the Store Training team to execute the training strategy for the store organization.

Partner with the Customer Experience team to align on training needs and execution plans in partnership with the Zone Trainers.

Design and develop training programs for store initiatives and management development including e-learning courses, workshops, and train-the-trainer sessions.

Create annual training roadmap and partner with Gatekeeper to find the right time for implementation for stores.

Design training materials for store and multi-unit manager conferences.

Partner with CSO leaders for training content to develop training modules to support the rollout of initiatives and processes.

Drive change management across the CSO organization.

Partner with business leaders in developing and executing training strategies and processes to impact the employee and customer experience.

Oversee vendor relationships for the company Learning Center system and module development partners.

Analyze customer data from customer surveys and customer contact points to recommend programs that support an improved customer experience.

Consult on the company's DE&I Training Strategy to influence programs for the store organization.

Proven Skills, Abilities and Experience Qualifications :

Training & Development or Organizational Design Leadership Experience of 10+ years or equivalent.

Bachelor's Degree in Organizational Design or equivalent experience required.

Technical design skills to create internal training modules and to support the training team.

Strong analytical skills and ability to influence training initiatives.

Strategic leader with vision to create training plans for future needs and opportunities.

Ability to partner with and influence all levels of management and employees.

Excellent written and verbal communication skills with the ability to flex to various audiences.

Strong project management and change management skills.

Exceptional customer service skills with the desire to satisfy our internal and external customers.

Strong organizational and leadership skills and the ability to multi-task in a fast-paced environment.

Skilled at prioritizing and working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments.

Strong expertise of Microsoft Office Products including Outlook, Word, Excel, and PowerPoint.

Knowledge of retail in-store and back-office systems a plus, but not required.

Location and Additional Criteria :

Position is based in Fremont, California.

Hybrid working model working an average of 3+ days a week in the Fremont Home Office.

Travel across North America required.

Must be vaccinated for COVID-19.