User experience [h1.location_city]

Job Description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

–         Lead, supervise, and motivate a diverse team of 40–50 deckhands and departure facilitators to deliver outstanding guest service and engagement.

–         Develop and implement training programs focused on customer service, interpretive excellence, and safety procedures.

–         Collaborate with captains and marine operations staff to coordinate seamless departures, onboard activities, and guest communications.

–         Monitor and evaluate guest feedback, proactively addressing concerns and identifying opportunities to enhance the onboard experience.

–         Oversee daily schedules, assignments, and performance of onboard staff and departure facilitators.

–         Ensure all team members adhere to company policies, safety standards, and regulatory requirements.

–         Curate and elevate the onboard interpretive program, including wildlife and glacier narration, ensuring information is accurate, engaging, and aligned with Kenai Fjords Tours’ mission.

–         Foster a culture of hospitality, teamwork, and continuous improvement among staff.

–         Assist in organizing special events, private charters, and unique onboard initiatives to create memorable guest experiences.

–         Maintain accurate records related to staffing, training, guest feedback, and operational issues.

–         Act as the central point of contact to ensure tours run smoothly, efficiently, and safely

–         Coordinate between crews, maintenance teams, and management to address operational needs

–         Resolve guest issues promptly and professionally, maintaining high standards of service and cleanliness

–         Focus on crew training, scheduling, and performance to foster a positive and skilled team

–         Implement and enforce safety protocols and emergency procedures, ensuring compliance with maritime laws and regulations

–         Maintain operational efficiency and profitability while delivering optimal guest experiences

About Us :

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at  ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.