User experience Jobs in Cambridge, MA

Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced “sneak”) comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.

Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you’ll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.

Our Opportunity

As an expert researcher, the Staff UX Researcher will lead and align research activities across several teams, working with Product Managers, Designers/Researchers, Content, and Engineering colleagues to gain actionable insight and to inform their work.

You will ensure teams across the organization adopt and evolve customer discovery methods to generate clear and actionable insights. In aligning research activities to UX and organizational strategy and objectives, you will be expected to collaborate closely with colleagues across the software development disciplines: Engineering, Product Design, and Product Management.

You’ll Spend Your Time:

• Define and scale user-centered research practices in design and development cycles.
• Align research activities across teams to align with Snyk’s goals and to inform Product strategy.
• Supervise and develop the research practice and programs across the Product teams.
• Educate teams to take a user-centered, evidence-based approach.
• Ensure that research insights are communicated across Snyk.

What You’ll Need:

• Degrees in human factors, human-computer interaction, Psychology, Computer Science, or associated disciplines are welcome.
• 8+ years of experience in user research, with 2+ years at a senior level will give you the everyday skills necessary to succeed.
• Experience conducting a wide range of qualitative and quantitative research methods.
• Ability to lead and improve research practice across the organization.
• Experience embedding research in agile teams.
• Excellent communication skills in advocating for complex technical research and research findings across the organization.

#LI-ZS1

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
• Health benefits, employee assistance plans, and annual wellness allowance
• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances