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User experience Jobs in Chicago, IL

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User experience • chicago il

Last updated: 5 days ago

Patient Experience Specialist

Intergrated Pain Management SCchicago, IL, US
Full-time

This role is a strategic hybrid designed for a high-level operator.You will be the physical presence in a high-volume Emergency Department on the.Job Title: Patient Experience & Revenue Cycle S... Show more

User Experience Designer

AppFolio, IncRemote - Chicago, IL
$104,000.00 yearly
Remote
Full-time

AppFolio is more than a company.We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers.At every opportunity, we set the pace while delivering innovation bui... Show more

Freight Broker Agent - Experience Required

Logistic Dynamics Inc.Chicago, IL, US
Full-time

Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based... Show more

 • Promoted

Customer Experience Manager

Goodwill Industries of Southeastern Wisconsin, Inc.Chicago, IL, US
Part-time

RESPONSIBILITY LEVEL: The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales... Show more

End User Compute Engineer

Arganteal, Corp.Chicago, IL, US
Full-time
Quick Apply

Onsite End-User Computing Migration Specialist (1099 Contract) Technical Skills:   Active Directory and Quest Migration Tools Contract Duration:   9 Weeks @ 40 hours per week (Lots of Tra... Show more

Customer Experience Associate

The Tie BarChicago, Illinois, United States
Full-time

The Tie Bar was founded in Chicago over a decade ago.Since then we've been bringing premium quality menswear at wallet-friendly prices.The Consumer Experience Associate will provide exceptional con... Show more

Ambassador - Museum Guest Experience

WNDR MuseumChicago, IL, US
$17.00 hourly
Part-time
Quick Apply

ABOUT WNDR WNDR Museum is an immersive experience located in the vibrant West Loop of Chicago.Our mission is to ignite curiosity, creativity, and wonder within everyone who walks through our doors.... Show more

Director, Patient Experience

University of Illinois ChicagoChicago, IL, US
Full-time

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond.A part of the University of Illino... Show more

Vacation Experience Coordinator

Newport AssociatesChicago, IL, us
Full-time
Quick Apply

Now Hiring: Vacation Experience Coordinator (Remote) ✈️.If you’re the go-to person for planning trips, finding the best deals, and creating unforgettable experiences… keep reading ?.We’re growing o... Show more

Customer Experience Manager

Goodwill IndustriesChicago, IL, US
Full-time +1

The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while mai... Show more

Resident Experience Coordinator

Lincoln Property CompanyChicago, Illinois, United States
$19.00 hourly
Full-time

Split between Cityfront Place and Foundry.Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service resident... Show more

Adjunct Faculty in User Experience Design

DePaul UniversityChicago, IL
Part-time

Chicago, IL - Jarvis College of Computing & Digital Media.DePaul’s Jarvis College of Computing & Digital Media (CDM) is located in the heart of Chicago’s Loop, the central business district of Chic... Show more

Delivery Driver - No Experience Needed

DoorDashCicero town, IL, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more

 • Promoted

Senior Digital Marketing Specialist (User Marketing & Product Adoption)

Wolters KluwerWest Adams St, IL, Chicago, USA
$71,300.00 yearly
Full-time

At Wolters Kluwer Health, we help healthcare professionals around the world make better decisions when it matters most.Products like UpToDate and Medi‑Span deliver trusted clinical and drug insight... Show more

Admissions & Guest Experience Coordinator

Central Nursing HomeChicago, IL
Full-time

Admissions & Guest Experience Coordinator.Admissions & Guest Experience Coordinator.This role serves as a key liaison between residents, families, and internal departments to ensure smooth ... Show more

Risk Strategist, User Risk Strategy

StripeChicago, IL, United States
$123,600.00 yearly
Full-time

Risk Strategist, User Risk Strategy.Stripe is a financial infrastructure platform for businesses.Millions of companiesfrom the world's largest enterprises to the most ambitious startupsuse Stripe t... Show more

Director of IT Infrastructure & End User Services

Benesch LawChicago, IL, USA
$195,000.00 yearly
Full-time
Quick Apply

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset.Committed to providing not only the highest level of... Show more

Customer Experience - Fintech

Career RenewChicago, IL, United States
$150,000.00 yearly
Full-time

Customer Experience - Fintech/h2pCareer Renew is recruiting for one of its clients a Customer Experience - Fintech - this is a fully remote role for US-based candidates.Salary range: 100-150K USD y... Show more

User Support & Junior Systems Administrator

FirmaTRUSTChicago, IL, US
Full-time
Quick Apply

FirmaTRUST is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises.Since our inception in 1997, we have focused on prov... Show more

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Patient Experience Specialist

Patient Experience Specialist

Intergrated Pain Management SCchicago, IL, US
30+ days ago
Job type
  • Full-time
Job description
This role is a strategic hybrid designed for a high-level operator. You will be the physical presence in a high-volume Emergency Department on the Near West Side of Chicago, while simultaneously managing critical revenue cycle functions within the Epic EMR platform for our broader network.


Job Title: Patient Experience & Revenue Cycle Specialist (Hybrid)


Location: Near West Side Chicago (On-Site) & Network Offices Status: Full-Time (32–40 Hour Work Week)


Job Summary


LaborForce is seeking a technically proficient and professionally authoritative Patient Experience Specialist. This dual-function role requires an individual to manage on-site patient engagement at a major medical facility on the Near West Side of Chicago while executing critical revenue cycle workflows within the Epic EMR system for our partner institutions. You will be responsible for identifying and engaging accident and injury patients at the point of entry, while performing the technical data management and insurance optimization tasks required to protect hospital revenue.


Key Responsibilities


1. On-Site Patient Engagement (Near West Side Chicago)


  • Identify and engage accident and injury patients within the Emergency Department immediately following clinical stabilization.
  • Serve as the primary liaison for patients, providing immediate guidance on follow-up care pathways and available resources within the medical network.
  • Coordinate directly with Emergency Room nursing staff and physicians to improve patient capture rates and ensure a seamless transition to specialist follow-up.
  • Facilitate the "warm handoff" to the external case management team to ensure long-term clinical retention and support.

2. Technical Revenue Cycle Execution (Epic EMR)

  • Maintain high-level proficiency within the Epic EMR platform to manage account data and insurance information.
  • Execute critical data entry functions to ensure that injury-related accounts are properly flagged and optimized for the correct payor.
  • Perform account maintenance and suppression activities within Epic to prevent premature billing cycles and ensure data integrity.
  • Monitor system settings to ensure the identification window aligns with institutional billing cycles, preventing revenue leakage.

3. Operational Integration

  • Work from network offices to execute back-end data tasks and revenue cycle audits when not stationed on-site.
  • Maintain 100% accuracy in documentation to bypass standard workqueue errors and denials.

Required Skills and Qualifications

Hard Skills

  • Epic EMR Proficiency (Mandatory): Advanced knowledge of Epic, specifically within registration, billing, or insurance verification modules.
  • Revenue Cycle Knowledge: Solid understanding of Third Party Liability (Auto/Liability) and Workers’ Compensation billing processes.
  • Clinical Literacy: Ability to navigate an Emergency Department environment and understand injury-related medical documentation.

Soft Skills

  • Operational Agility: Flexibility to handle a dynamic schedule that will evolve as team needs change.
  • Authoritative Professionalism: Ability to command a situation in a high-stress environment while maintaining extreme empathy for injured patients.
  • Detail-Oriented Execution: Precision in data entry is non-negotiable; accuracy is the primary metric for success in the EMR.

Compensation and Growth

  • Base Salary: Competitive base plus performance-based bonuses tied to conversion and verification metrics.
  • Career Path: This role is a gateway into healthcare operations and revenue cycle management within a rapidly growing medical management group.

Schedule and Commitment

  • Full-Time Status: This is a full-time position with a 32 to 36-hour work week.
  • Shift Structure: On-site Emergency Department shifts are 12 hours (10:00 AM – 10:00 PM). Network office shifts are 8 hours. Weekend availability is MANDATORY.
  • On-Site Commitment: On-site Emergency Department shifts will initially start at one 12-hour shift per week and will scale to multiple shifts as volume increases and team needs evolve (including maternity leave coverage).
  • Dynamic Allocation: Time spent between on-site patient engagement and office-based revenue cycle duties will shift as needed based on operational priorities. Candidates must be willing to work weekends and adapt to a shifting schedule.


Application Instructions: Qualified candidates must submit a resume highlighting specific experience with Epic EMR and Emergency Department workflows. Please include a brief cover letter detailing your experience with insurance verification or revenue cycle activities.