Job Title: End User Support
Location: Oklahoma City, OK (Onsite with local travel)
Pay Range: $20 - $22 / hour depending on experience
Benefits: The position is eligible for medical, dental, vision, and 401(k).
**Onsite requirement - Must be authorized to work in the United States. Position is not eligible for sponsorship.
About the Opportunity
We are seeking a customer-focused End User Support Technician to join a growing IT team in the Oklahoma City metro area. This individual will serve as the primary point of contact for employees requiring technical assistance and will play a key role in ensuring a positive end-user experience across the organization. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and experience supporting Windows environments, Microsoft 365, hardware, software, and network connectivity issues.
Responsibilities
- Provide Tier I and Tier II technical support to end users via phone, email, ticketing system, and in person
- Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues
- Install, configure, and maintain desktops, laptops, peripherals, and software applications
- Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
- Manage user accounts, permissions, and password resets within Active Directory and Azure AD
- Document support activities, resolutions, and procedures within the ticketing system
- Escalate complex technical issues to appropriate teams when necessary
- Assist with onboarding and offboarding activities, including equipment deployment and account setup
- Participate in system upgrades, deployments, and IT projects as assigned
- Maintain a high level of customer service while supporting users across the organization
Qualifications
- 2+ years of experience in Help Desk, Desktop Support, or End User Support roles
- Experience troubleshooting Windows operating systems and Microsoft Office/Microsoft 365 environments
- Working knowledge of Active Directory, Azure AD, and basic networking concepts
- Experience with ticketing systems and IT support best practices
- Strong communication and customer service skills
- Ability to prioritize and manage multiple support requests in a fast-paced environment
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology or related field
- CompTIA A+, Network+, or other relevant certifications
- Experience supporting remote users and hybrid work environments
- Familiarity with Intune, SCCM, or endpoint management tools
Apply today to join a team that values technology, customer service, and continuous improvement.