User testing • atlanta ga
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The average salary range is between $ 97,500 and $ 126,050 year , with the average salary hovering around $ 109,950 year .
The average salary range is between $ 75,095 and $ 126,083 year , with the average salary hovering around $ 97,500 year .
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Position Purpose:
Provide comprehensive IT infrastructure and end‑user support across Voyix locations, partnering with local, regional, and global business and IT teams to ensure reliable systems, secure operations, and high‑quality technical service.
Key Responsibilities:
End‑User & PC Support: Deliver hands‑on support for laptops, desktops, and high‑performance engineering workstations, including system staging, restoration, and recovery.
Help Desk Operations: Resolve incidents in accordance with SLAs, document and track issues, and collaborate with global teams to ensure timely resolution.
Information Security Support: Assist Global Information Security (GIS) with antivirus protection, data backup and recovery processes, compliance audits, and security initiatives.
Executive & Hybrid Workforce Support: Provide white‑glove technical support for employees and senior leadership in both office and remote work environments.
IT Asset Management: Maintain accurate hardware inventories, manage stock levels, and perform regular audits.
Vendor & Warranty Management: Coordinate with vendors for hardware support, repairs, and warranty services.
Hardware Troubleshooting: Diagnose and repair hardware issues, performing component replacements as needed.
Software Configuration & Support: Configure, troubleshoot, and resolve software issues across multiple platforms.
Technical Environment Expertise: Support Windows, Microsoft Office, and macOS/iOS environments.
Disaster Recovery & Business Continuity: Assist with disaster recovery planning, testing, and execution.
Project & Upgrade Support: Contribute to IT projects, system upgrades, new technology implementations, and hardware refresh initiatives.
IT Planning & Execution: Participate in planning and execution of IT initiatives aligned with business needs.
Timesheet Management: Accurately record and maintain weekly timesheets using designated systems.
Requirements:
Communication Skills: Ability to effectively collaborate with global, regional, and site‑based cross‑functional teams, as well as external vendors and solution partners.
Organizational Skills: Strong organizational and multitasking abilities with a collaborative, team‑focused mindset.
Flexibility: Willingness to support after‑hours IT needs and work across multiple NCR sites.
Experience: Minimum of 2 years of hands‑on technical support experience.
Education & Certifications:
Required: Associate or Bachelor’s degree in Computer Science or a related field.
Preferred: CompTIA A+, Network+, or Microsoft certifications (Office, Administration, or Professional).
Offers of employment are conditional upon passage of screening criteria applicable to the job
