Vice president of operations Jobs in Dearborn, MI

Divisional Vice President – East Region Opportunity Summary

The Vice President, East Region is a senior executive leader responsible for driving profitable growth, operational excellence, and market expansion across a multi-branch region. This leader must have experience across multi-site service operations, including heavy-duty truck, fleet services, automotive, and heavy equipment sectors. Reporting directly to the CEO, this role leads regional strategy execution, ensures best in class service operations, and accelerates revenue growth through customer focus, commercial alignment, and disciplined performance management.

This leader will balance growth and operational performance, building scalable processes, strengthening leadership bench strength, and positioning W.W. Williams as a premier service provider.

Key Responsibilities

Strategic Leadership & Growth

• Own full regional P&L, with accountability for revenue growth, margin expansion, and EBITDA performance.
• Develop and execute regional growth strategies, including new market penetration, customer expansion, and service line optimization.
• Partner with Sales leadership to drive integrated go to market execution, ensuring alignment between operations and commercial strategy.
• Establish W.W. Williams as a market leader in uptime, quality, and customer experience within the region.

Operational Excellence

• Lead all branch operations to deliver consistent, high quality service execution with a strong focus on turnaround time and technician productivity.
• Implement and sustain lean service principles, standard work, and continuous improvement initiatives across all locations.
• Drive data driven decision making, leveraging KPIs, dashboards, and performance reviews to improve efficiency and profitability.
• Ensure optimal capacity planning, labor utilization, and asset management across the region.
• Champion safety, compliance, and operational discipline across all facilities.

Leadership & Talent Development

• Build, coach, and develop a high performing regional leadership team, including Branch Managers and functional leaders.
• Establish clear performance expectations and accountability systems aligned to company goals.
• Drive talent pipeline development, succession planning, and leadership capability building.
• Foster a culture of ownership, accountability, and continuous improvement.

Customer & Partner Engagement

• Serve as an executive point of contact for key strategic customers and OEM manufacturer partners.
• Resolve complex, high impact customer and vendor issues, ensuring long term relationship strength and retention.
• Enhance customer experience through service reliability, transparency, and responsiveness.

Financial & Performance Management

• Oversee regional financial planning, forecasting, and performance tracking.
• Drive disciplined expense management and capital allocation decisions.
• Monitor and improve key metrics including revenue per technician, labor efficiency, cycle time, and customer satisfaction.
• Lead regular business reviews with executive leadership, providing insights and action plans.

Qualifications & Experience

• Bachelor’s degree in Business, Operations, or related field.
• 10+ years of progressive leadership experience in multi-site service operations, fleet services, automotive, or heavy equipment industries.
• Proven track record of driving growth while improving operational performance.
• Strong financial acumen with experience managing P&L at a regional or divisional level.
• Exceptional leadership, communication, and stakeholder management skills.

Key Success Metrics

• Revenue growth and market share expansion
• EBITDA and margin improvement
• Technician productivity and labor efficiency
• Service turnaround time and quality metrics
• Customer satisfaction and retention
• Employee engagement and leadership bench strength

Why This Role Matters

This is a high impact executive role critical to W.W. Williams growth strategy. The Vice President East Region will shape the future of the business by scaling operations, strengthening customer relationships, and driving sustained, profitable growth across the region.

Employee Rewards and Benefits

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

About the Company

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.

What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.

We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.