Vice president of operations • manchester nh
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VP of Operations - NH</b></div> <div>JOB ID # JOS2115</div> <div>Starting base salary $100-200K </div> <div> </div> <div><i>Summary<... Show more
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The average salary range is between $ 125,000 and $ 205,000 year , with the average salary hovering around $ 160,000 year .
Come work at Associa! We are an industry leader in community association management, and we are looking for a talented leader to join our team. If you're serious about your next move, Associa is an excellent place to grow your career.
The Vice President provides executive-level leadership for branch operations with a strong emphasis on people management, client relationships, and organizational performance. This role partners closely with senior leadership to drive employee engagement, client satisfaction, and sustainable business growth while maintaining service excellence across the branch.
Lead, mentor, and develop management and operations teams to achieve performance, engagement, and retention goals
Foster a high-performance culture through coaching, accountability, and professional development
Collaborate with the Branch President and senior leaders to set and execute short- and long-term strategic objectives
Align branch leadership on priorities, initiatives, and performance expectations
Identify talent needs and support recruiting, onboarding, and leadership development efforts
Serve as a performance-driven leader who models accountability, adaptability, and strategic thinking
Oversee client relationship management with a focus on satisfaction, retention, and long-term partnerships
Ensure client communities are managed in compliance with governing documents and regulatory requirements
Act as a senior escalation point for client concerns, ensuring timely and effective resolution
Build and maintain strong relationships with boards, clients, business partners, and service providers
Support business development efforts by identifying growth opportunities within existing and prospective client portfolios
Promote consistent, high-quality service delivery that aligns with organizational standards and client expectations
Drive branch performance through monitoring key business metrics and service outcomes
Balance profitability goals with a strong client service mindset
Think strategically, communicate vision clearly, and reinforce the "why" behind decisions
Create an open, approachable leadership environment that supports collaboration and trust
Proven senior management experience with direct people leadership responsibility
Demonstrated success managing client relationships and complex stakeholder environments
Strong executive communication, relationship-building, and decision-making skills
Experience leading teams through change and growth in a service-driven organization
Knowledge of sales, operations, and/or underwriting management.
Knowledge of company budget and monthly performance reporting (DVR) proficiency.
Knowledge of applicable state statutes.
Knowledge of all Associa operating systems and programs preferred.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
Knowledge of company policies, procedures and forms at an expert level.
Knowledge of conflict resolution techniques at an expert level.
Project management at an expert level.
Self-motivated, proactive, detail oriented and a team player.
Professional customer service skills.
Time management and time critical prioritization skills.
Bachelors Degree Required
Masters Degree Preferred
