Vice president of operations Jobs in New Haven, CT

The Organization
Planned Parenthood of Southern New England (PPSNE) is one of the region's most respected and mission-driven health care organizations, serving communities across Connecticut and Rhode Island through a broad network of health centers and virtual care services. As part of the Planned Parenthood Federation of America (PPFA), PPSNE is committed to advancing reproductive freedom, expanding access to high-quality health care, and ensuring health equity for all people.

PPSNE provides comprehensive sexual and reproductive health care services to more than 60,000 patients annually through 15 health centers and a virtual health center that serves patients across Connecticut and Rhode Island. The organization is recognized for delivering patient-centered, evidence-based care, being a leading provider of sexual and reproductive health education, and as a trusted advocate for reproductive freedom.

PPSNE's services include family planning, abortion care, primary care, gender-affirming care, HIV prevention and screening, cancer screenings, STI testing and treatment, contraception, wellness care, and community-based health education.

Organizational Culture and Values
PPSNE fosters a collaborative, values-driven culture grounded in its "In This Together" framework, which reflects a shared commitment to supporting one another, advancing equity, and delivering high-quality care. This culture is defined by a set of core workplace values that guide how employees engage with one another, patients, and the broader community:

We Tend to the Team: fostering a culture of respect, collaboration, and shared accountability

We Respect and Honor All People: centering diversity, belonging, and inclusion in all interactions

We Jump In: working collaboratively and proactively to meet organizational and patient needs

We Try and We Learn: embracing continuous learning, reflection, and improvement

We Care for Our Business: ensuring responsible stewardship, operational excellence, and sustainability

We Return to Our Mission: remaining grounded in purpose and a commitment to high-quality, patient-centered care

Together, these values create a culture grounded in equity, accountability, continuous improvement, and a strong commitment to patients and community

The Opportunity
Position: Director of Clinical Services
Location: Connecticut and Rhode Island (multi-site regional responsibility)
Reporting Relationship: Dr. Nancy Stanwood, Chief Medical Officer

Website: www.ppsne.org

Purpose of the Position
PPSNE seeks an experienced, mission-driven licensed clinician who is a healthcare leader to serve as Director of Clinical Services. This individual will provide strategic and operational leadership for clinical services across PPSNE's health centers, ensuring the delivery of high-quality, equitable, person-centered reproductive and sexual healthcare services.

The Director of Clinical Services will partner closely with the Chief Medical Officer, Medical Director, Clinical Support Team, and operational leaders to oversee clinical practice standards, workforce development, regulatory compliance, clinical quality, and patient experience initiatives across Connecticut and Rhode Island. The role combines clinical leadership, systems thinking, operational excellence, and a deep commitment to health equity and reproductive freedom.

As a key member of the Clinical Support Team, the Director will lead and mentor clinical leaders, guide policy development and implementation, oversee laboratory and clinical coordination functions, and serve as an organizational resource on urgent and ongoing clinical issues. The Director will also maintain active clinical practice and contribute to direct patient care delivery.

The successful candidate will be a collaborative, culturally responsive healthcare leader who thrives in fast-paced environments and demonstrates a strong commitment to social justice, inclusion, and improving health outcomes for historically underserved communities.

Key Responsibilities

Clinical Leadership & Operational Oversight

* Direct, coordinate, and evaluate clinical services across PPSNE health centers in collaboration with the Chief Medical Officer and Medical Director.

* Ensure delivery of accessible, high-quality, patient-centered reproductive and sexual healthcare services.

* Lead initiatives focused on improving healthcare access, reducing disparities, and advancing health equity outcomes.

Regulatory Compliance & Clinical Standards

* Ensure compliance with PPFA, federal, state, and local regulatory standards and requirements.

* Lead development, revision, and implementation of clinical policies, procedures, and medical standards.

* Adapt and operationalize PPFA clinical protocols for PPSNE environments.

Clinical Workforce Leadership

* Lead recruitment, selection, onboarding, and retention strategies for clinicians and licensed healthcare staff.

* Partner with regional directors and center managers to identify staffing requirements and workforce planning needs

Team Leadership & Supervision

* Provide direct leadership, mentorship, and oversight for: Lead Clinicians, Orchard Lab Manager, and Clinical and Research Coordinator.

Clinical Quality & Patient Experience

* Partner with clinical and operational leaders to strengthen patient experience and staff engagement.

* Support implementation of quality assurance, compliance, and patient safety programs.

External Partnerships & Systems Collaboration

* Serve as a liaison to external healthcare partners, laboratories, vendors, and regulatory organizations.

* Collaborate with EHR and technology partners to optimize clinical systems, charting, coding, and reporting capabilities.

* Support implementation of changing regulatory requirements and operational standards.

Clinical Practice & Consultation

* Maintain active clinical practice, delivering direct patient care approximately one day per week.

* Provide clinical consultation and support to healthcare teams regarding timely and ongoing clinical concerns.

Organizational Leadership & Culture

* Foster a collaborative, inclusive, and mission-driven work culture.

* Promote diversity, belonging, equity, and culturally responsive care throughout clinical operations.

* Support emergency preparedness and organizational special projects as needed.

The Candidate | Experience and Professional Qualifications
The ideal candidate will be a respected clinical leader who combines operational excellence with a strong commitment to reproductive justice, health equity, and compassionate patient care. They will possess the credibility to lead clinicians and interdisciplinary teams while also driving organizational priorities and systems-level improvements.

This leader will bring emotional intelligence, sound judgment, and the ability to navigate complexity in a fast-paced healthcare environment. They will be highly collaborative, adaptable, and skilled at building trust across diverse stakeholder groups.