Warehouse Manager
Responsible for managing GMs for multiple warehouses in a designated region or geography. Partner with the Business Development organization in order to maximize customer satisfaction while driving profitability and occupancy. Evaluate and achieve customer profitability and support the development and discussions on rate negotiations.
What You'll Do
Drive the implementation of the Americold Operating System
Execution of lean-based continuous improvement efforts and 5-habits labor optimization
Help team oversee SQF based product quality and loss prevention
Ensure energy and refrigeration excellence for sites
Work closely with Regional Support team to drive Corporate Objectives in HR, Safety, FP&A, Procurement, Continuous Improvement, and all functional support team.
Leading and developing their people and following the corporate initiatives that are set forth
Challenging status quo and ways to innovate which drives enhanced operational efficiencies
Establish clear strategies to accomplish expense goals
Establish and achieve specific expense goals and metrics with/for teams
Leverage technology and other resources to reduce or eliminate costs
Provide support and remove roadblocks to expense goal attainment
Create and sustain a focus on profitable sales within the business
Help team determine and understand operations role in supporting customers
Recognize the issues and actions that affect profitability most
Maintain visibility within the customer base and assist in serving as company's Operational Leader in customer dealings
Establish clear operational tools that will insure transparency of performance through Scorecards, KPI's, Metrics, Order Profile, and other relevant customer performance management.
Proactively develop relationships with key customers
Maintain the proper balance between providing the best possible customer service and the cost of delivering that service
Understand the needs, interests and objectives unique to different stakeholder groups, and create solutions appropriate for those stakeholders
Anticipate future needs, outcomes and constraints (e.g., the impact of current and future contracts) for different stakeholder groups
Maintain strategic relationships with labor leaders on key issues (e.g., during contract negotiations)
Ensure consistency and equity in work conditions and employment concerns
Create or identify solutions for stakeholders with very different objectives
Continuously promote and support diversity (e.g., in hiring, placement, task teams, special assignments or other decisions and plans)
Communicate expectations and support for ongoing, individual development
Pursues, and encourages others to pursue, opportunities to develop new knowledge and skills
Solicits feedback and suggestions from others to improve own performance
Train and develop robust facility management and operations teams
Appraise and management team, develop training plans to maximize talents and skill areas, develop weaknesses
Provide and maintain a safe work environment and support a "Safety Awareness" culture. Ensure compliance with all safety and loss prevention policies; all in partnership with Risk Management
Ensure facilities are operated in accordance with company guidelines and policies
Visit facilities to ensure company policies and standard operating procedures are being observed and properly executed. These facility visits must be in depth and include a review of labor hours, operating costs, customer issues, and employee matters.
Perform internal audits, document findings. Recognize jobs well done, and act on areas of deficiency
Review Key Performance Indicators and utilize other measurement tools on a daily/weekly basis to ensure that operational, financial, employee and service controls are in place
Be familiar with and comply with applicable employment laws, as well as all other municipal, state and federal regulations
What Experience and Education You Need
College degree in business, logistics, management or equivalent preferred; equivalent combination of education and experience will be considered
Seven to ten years in warehousing and/or logistics management experience
Five years general supervisory/management experience
What Could Set You Apart
Union experience and knowledge of CBA's (Collective Bargaining Agreements)
Produce or Food Distribution experience.
Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development
Must have strong relationship skills, be able to provide and model leadership behaviors including the ability to defuse conflict. Relate to other people beyond giving and receiving instructions: they must get along with others without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism.
Possess Knowledge of Regulatory Agency Food Safety Guidelines and ability to communicate to facility team to ensure compliance with all Food Safety Guidelines
Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines
Physical Requirements
Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
May require travel by automobile and airplane up for business
May require a visit facility operations in temperatures at or below freezing
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
Requires the use of various electronic tools
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $176,500 - $220,500. Rate may vary based on work location.Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.EOE/AA M/F/D/V DFW.