Victim advocate Jobs in Costa Mesa, CA

Dealer Relations Advocate

Ally Financial only succeeds when its people do - and that's more than some clich people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

Location: Hybrid role in Costa Mesa, CA (3 days in office / 2 days remote)

Ally is a leading provider of Property & Casualty (P&C) insurance solutions for franchised auto dealers across the country. As the exclusive distributor of an Ally-branded garage insurance product, we help dealers protect their businesses with coverage designed to support many of their day-to-day insurance needs.

As a Dealer Relations Advocate, you will play an important role in creating a positive experience for our dealer partners. Acting as a trusted point of contact, you will serve as the bridge between dealers and our internal and external claims partners, helping to ensure questions are answered, concerns are addressed, and claims move forward as smoothly as possible.

In this role, you will provide outstanding customer service, build strong relationships with dealer partners, and advocate on their behalf throughout the claims process. You will work closely with claims teams to support timely and accurate claim handling, troubleshoot issues, and help drive solutions that meet dealer needs. Success in this position requires strong communication skills, a customer-first mindset, and the ability to collaborate effectively across teams.

The Work Itself:

• Serve as the primary point of contact for dealer partners, supporting them with claims-related questions and guiding them through the claims process.
• Gather, review, and submit loss details to the appropriate claims teams, helping ensure information is complete, accurate, and processed efficiently.
• Communicate with dealer partners by phone, email, and in person to provide updates, address concerns, and help resolve issues in a timely and professional manner.
• Advocate for dealer needs internally and with third-party partners by sharing feedback, identifying opportunities for improvement, and helping drive effective solutions.
• Maintain a strong understanding of Ally's products, policies, and processes to confidently answer questions and provide clear, helpful guidance.
• Recognize potential issues or escalations early, partner with leadership and cross-functional teams, and work toward prompt and effective resolution.

#LI-Hybrid #LI-Onsite

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: Plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: Flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: Adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: Other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations: Depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $55000 - $95000 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.